Tech:Permissions errors with images

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Revision as of 20:12, 23 August 2011 by Wrh2 (talk | contribs) (Additional comments)
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What happens

Cannot delete, upload or resize images. From en:Wikitravel talk:Destination of the Month candidates#Problems with Previously Off the beaten path:

"I have changed this month's OtBP on the main page. I have tried repeatedly to edit en:Previously Off the beaten path to add the June and July selections but keep getting an error message, "..... unable to create thumbnail, permission denied....". Please can somebody else try.--Burmesedays 12:01, 18 August 2011 (EDT)
Same problem for me. --Peter Talk 17:02, 18 August 2011 (EDT)
I just deleted several images (per VFD) without getting any errors, but the images are still there and there is no record in the deletion log. Something is clearly amiss - I've filed a bug report at shared:Tech:Permissions errors with images. -- Ryan 20:11, 18 August 2011 (EDT)

See also Pub#Error when uploading images:

I get the following error when uploading images. "Internal error. The upload directory (public) is not writable by the webserver." Anyone having the same issues and an idea what to do? --globe-trotter 19:59, 17 August 2011 (EDT)
Same error right now. --Burmesedays 23:39, 17 August 2011 (EDT)
Me too! --Dblasin 19:47, 18 August 2011 (CDT)
Still broken. See [1] for example. --Burmesedays 02:13, 19 August 2011 (EDT)
Just in case anyone from IB is unsure what the above URL is supposed to show, hitting the "Preview" button shows a page with "Error creating thumbnail: convert: unable to open image `/var/www/wikitravel/upload/shared//thumb/d/d6/Tongren-chedi.jpg/200px-Tongren-chedi.jpg': Permission denied." instead of the image. -- Ryan 11:45, 19 August 2011 (EDT)
And 48 hours later, still the same problem. This is a serious issue IB. Perhaps someone could at least have the courtesy to acknowledge they have seen this report? --Burmesedays 22:47, 19 August 2011 (EDT)
They did, on the Pub. LtPowers 09:40, 20 August 2011 (EDT)
See that now. Thanks IBobi.--Burmesedays 12:25, 21 August 2011 (EDT)

Raising this again today. Gonna push for a resolution ASAP. I'll update with an ETA when I have it, thanks guys.--IBobi 13:03, 23 August 2011 (EDT)

Hi all. We're on the trail on this one and expect a resolution today. Please update here or at is you see that this is working before I do. --IBobi 15:14, 23 August 2011 (EDT)

When it happens

This apparently started on or near 17-August-2011. Prior to that this functionality worked as expected.

What should happen

Deleting an image should delete an image, resizing and uploading images should not throw errors.

How to fix it

It looks like permissions changed on a server - someone from IB will need to fix them.

Additional comments

I successfully uploaded a new version of Image:Map - Niagara Falls NY - Downtown.png, but thumbnails don't update, either on :shared or on :en. I don't know if this is related. LtPowers 11:12, 19 August 2011 (EDT)

This is working for me again now. Looks like User:IB-Dick fixed it. -- Ryan 16:06, 23 August 2011 (EDT)

Sign below, please

-- Ryan 20:11, 18 August 2011 (EDT)