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New Zealand

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New Zealand

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New Zealand
New Zealand.png
Quick Facts
Capital Wellington
Government Representative parliamentary democracy and constitutional monarchy
Currency New Zealand dollar (NZD)
Area 270,534 sq km
Population 4,347,000 (February 2009 est.)
Language English, Māori, and New Zealand sign language
Religion unspecified/none 43%, Anglican 17%, Roman Catholic 14%, Presbyterian 11%, Methodist 3%, Pentecostal 1.7%, Baptist 1.3%, other Christian 9%, other 3%
Electricity 230V/50Hz (Australian plug)
Country code +64
Internet TLD .nz
Time Zone UTC +12 (DST +13)
Emergencies dial 111

New Zealand is a country of stunning and diverse natural beauty: jagged mountains, rolling pasture land, steep fiords, pristine trout-filled lakes, raging rivers, scenic beaches, and active volcanic zones. These islands are one of Earth's most peculiar bioregions, inhabited by flightless birds seen nowhere else such as a nocturnal, burrowing parrot called the kakapo and kiwi. Kiwi are not only one of the national symbols – the others being the silver fern leaf and koru – but also the name New Zealanders usually call themselves.

These islands are sparsely populated, particularly away from the North Island, but easily accessible. There are sparklingly modern visitor facilities, and transport networks are reasonably developed. New Zealand often adds an adventure twist to nature: it's the original home of jet-boating through shallow gorges, and bungy jumping off anything high enough to give a thrill.

Māori culture continues to play an important part in everyday life and government and corporate symbolism with abundant opportunities for visitors to understand and experience both the history and present day forms of Māori life.


New Zealand has been called "God's own country" and the "Paradise of the Pacific" since the early 1800s. Travellers generally agree New Zealand, often abbreviated to NZ, deserves this description.

New Zealand is increasingly known, both in the indigenous Māori language and by Pakeha, as Aotearoa, often translated as land of the long white cloud. (Aotearoa was really just the name for the North Island, the South Island being known as Te Wai Pounamu or Te Waka a Maui.)


Consisting of two main islands - imaginatively named North Island and South Island and many smaller ones in the South Pacific Ocean, this archipelago lies roughly 1,600 km (1,000 mi) south east of Australia.

New Zealand is the fifth largest wholly island nation on earth, its land area surpassed only by Australia, Indonesia, Japan and the Phillipines; NZ's maritime Exclusive Economic Zone (EEZ) is fifteen times larger, being exceeded only by Australia in the preceding list.

Consequently and with a population of nearly 4.5 million in a country larger than the United Kingdom, many areas are sparsely settled.

Be sure to allow sufficient time to travel in New Zealand. Distances are larger than you probably think and many roads wind along the coast and through mountain ranges (particularly on the South Island). It's rewarding to tour for three or four weeks on each of the main islands, although you can certainly see some of the highlights in far less time.

Australians often call NZ "The Shaky Isles" because of frequent seismic activity. Lying on the margin of the two colliding tectonic plates (the Pacific and Indo-Australian), earthquakes are common, particularly in the south west of the South Island and in the central North Island, and the North Island's scenery is marked by several active and dormant volcanic cones. The largest lake, Lake Taupo drained by NZ's longest river, the Waikato River, lies in a caldera created by a supervolcanic eruption which occurred approximately 26,500 years ago. The volcano underneath is considered dormant rather than extinct.

Recording more than 14,000 earthquakes a year (with only about 150 usually felt) schoolchildren regularly undertake earthquake drills as in Japan.

Auckland, with a population of around 1.5 million people, is the largest city in Polynesia. Indeed, many small pacific nations, such as the Cook Islands, Niue and Tokelau, have more of their national population living in Metro Auckland than in their home islands! (NZ Government Statistics.) This makes for some interesting shopping and ethnic eating opportunities.

Settlement and history

New Zealand was the last significant land mass on earth to be settled by humans.

East Polynesians reached New Zealand in about 700 years ago in a series of tremendous oceanic canoe voyages making what was to become New Zealand, the last settled country on earth - some 46,000 years after Australia. Their populations grew rapidly and led to the extinction of many unique species of flightless birds, including all 9 species of Moa, some of which grew to about 3.6 m (12 ft) in height with neck outstretched and weighed about 230 kg (510 lb) ! Over time their culture in these colder lands diverged into the unique Māori that the artists of Captain Cook recorded.

Dutch explorer Abel Tasman, in 1642, was the first non-Polynesian to sight the North West coast of the South Island of New Zealand.(There is a claim, disputed by most historians, that a Portuguese expedition led by Cristovao de Mendonça beat him to it over a hundred years before in 1521-1524). Tasman named his find Staten Landt (on the assumption that it was connected to Staten Island, Argentina at the south of the tip of South America) and this appeared on maps from as early as 1645.
His two ships stopped to take on fresh water in Golden Bay, but were attacked by Māori and four of his men and several Māori were killed there - causing him to name it "Murderer's Bay". Leaving the South Island by sailing up the west coast of the North Island, he mapped a small portion of the coastline; Dutch cartographers re-named this known part as Nova Zeelandia.

As part of a dedicated voyage of scientific discovery, Yorkshireman James Cook, a Captain of the Royal Navy, circumnavigated the North, South and Stewart islands in 1769 and charted their coasts. A few people of European and US origin, mostly sealers, whalers, traders and missionaries, settled during the next 80 years, some taking local wives.

In 1840, with the assistance of missionaries, Māori signed different versions of the Treaty of Waitangi and there have been arguments as to the meaning of the cod Maori version ever since. More intensive European (Pākehā) settlement began that same year. Initially annexed to the colony of New South Wales, New Zealand was split off to form a separate colony in 1841. A series of land wars between 1843 and 1872, coupled with political manoeuvring and the spread of European diseases, broke Māori resistance to Pākehā land settlement, but left lasting grievances. In recent years the government has sought to address long standing Māori grievances, but this is a complicated and rancorous process. In 2005, the Māori Party was formed, in part in response to the Government's law on the Foreshore and Seabed but also to promote an independent Māori perspective at a political level.

When the six British colonies federated to form Australia in 1901, New Zealand decided not to join the federation. Instead, the British colony of New Zealand became a self-governing dominion in 1907. It was offered complete independence under the 1931 Statute of Westminster, although it did not adopt this until 1947. All remaining constitutional links with the United Kingdom were severed with the passing of the New Zealand Constitution Act by both parliaments in 1986, though Queen Elizabeth II in right of New Zealand remains the Head of State (with a local Governor-General (appointed only after local advice) as her representative in New Zealand. Interestingly, the Constitution of Australia still permits New Zealand to join as another Australian state.

New Zealand supported the United Kingdom militarily in the Boer War of 1899–1902, as well as both World Wars. It also participated in wars in Malaya, Korea and Vietnam under various military alliances, including the ANZUS treaty with Australia and the United States.

New Zealand's population has strongly opposed the testing and use of nuclear weapons. The prospect of nuclear armed US warship visits meant that its Parliament enacted anti-nuclear legislation in the mid-1980s. After consultations with Australia, the US announced that it was suspending its treaty obligations to New Zealand until US Navy ships were re-admitted to New Zealand ports, stating that New Zealand was "a friend, but not an ally". Military relations were not repaired until 2010.

New Zealand is now a socially enterprising, vigorous and independent nation with a widely-travelled and well-educated population of more than 4 million.

More than one million New Zealanders were born overseas. Of the other 3 million native "Kiwis", one in four (one in three between ages 22 and 48) have recently left "Godzone" for more favourable economic opportunities abroad (often to Australia where "Kiwis" uniquely don't need a visa).


This former British colony has a population mainly of European descent but with an important indigenous Māori minority of mixed blood, a rapidly growing Asian minority, and smaller minorities of Polynesians, people from the Americas, South Africans and Zimbabweans.

Time zones

New Zealand leads the world, time wise!

The Chatham Islands, still a territory of New Zealand but roughly 800 kilometres (500 mi) east of Christchurch, keep Chatham Islands Standard Time (CIST) by adding twelve hours and forty-five minutes to Coordinated Universal Time (UTC) resulting in UTC+12:45. (This is one of only two official time zones with a 45-minute increment from UTC - the other being Nepal.

However, the main islands visited are 12 hours ahead of Greenwich Mean Time (UTC+12 = NZST = New Zealand Standard Time) and 20 hours ahead of Pacific Standard Time (PST).

Daylight Saving (UTC+13 = NZDT = New Zealand Daylight Time) begins on the last Sunday in September and ends on the first Sunday in April.


Some visitors think the national religion in New Zealand is rugby union!

The all-conquering national team, the All Blacks, generally play matches at home during June through to September, mainly in The Rugby Championship (formerly the Tri Nations) against South Africa, Australia and Argentina.

The two main rugby union competitions are Super Rugby (a regional competition incorporating regional teams from South Africa and Australia) and the domestic ITM Cup (formerly the National Provincial Championship from 1976 to 2005, and Air New Zealand Cup from 2006 to 2009). The Super Rugby season begins in February and normally ends in August (in Rugby World Cup years, the season ends in July); the ITM Cup starts in July and runs through to October.

Other popular sports include soccer, rugby league and netball in winter, and cricket in summer.


New Zealand has a temperate climate - winters are fairly cold in the south of the South Island but mild in the north of the North Island. The nature of the terrain, the prevailing winds and the length of the country lead to sharp regional contrasts. Maximum daytime temperatures sometimes exceed 30°C (86°F)and only fall below 0°C (32°F) in the elevated inland regions. Generally speaking, rainfall and humidity is higher in the west than the east of the country due to the north-south orientation of the mountain ranges and the prevailing westerly/north westerly winds.

Part situated in the Roaring Forties, unsheltered areas of the country can get a bit breezy, especially in the centre, through Cook Strait and around Wellington. The winds seem to be stronger around the equinoxes. In the winter, southerly gales can be severe but they also bring snow to the ski-fields and are usually followed by calm clear days.

Temperatures in (°C)JanFebMarAprMayJunJulAugSepOctNovDec
North Island232423201715141517182022
South Island222219171411111215171921

New Zealand is one of the most difficult countries in the world in which to forecast the weather. Although the weather is changeable, there is certainly more sunshine and warm temperate temperatures to enjoy in summer. It is not uncommon, especially on the South Island, to experience four seasons in one day.

New Zealand is a small country surrounded by ocean. A complicating, but often beneficial factor on the day to day weather, is the steep mountain range running down the spine of New Zealand orientated in a southwest-northeast direction. These mountains often shelter eastern parts of the country from an onslaught of westerly winds and rain.

The weather is mostly influenced by fast moving weather systems in the strong westerly winds, which are often referred to as the roaring forties, that predominate over southern parts of the country and seas to the south. There tends to be a seven day cycle associated with these westerlies as a cold front sweeps over the country associated with a couple of days rain, somewhere over the country. Often though these westerlies are disrupted by large high pressure systems or by storm systems.

During the summer and early autumn months from about December to April, the westerlies tend to move south giving more settled weather. Always be prepared for a change though. Also, during this time, random weather systems from the tropics can make their presence felt, mainly over the North Island, with a period of warm wet windy weather.

In the Winter, May to August, the weather tends to be more changeable. Cold fronts often bring a period of rain to western areas followed by a cold wind from the south bringing snow to the mountains and sometimes to near sea level over eastern parts of the South Island. When the weather turns cold and wet in the east, to the west of the mountains it will be fantastic. At this time of the year it is not uncommon for high pressure systems and clear skies to park over the whole country for long periods bringing crisp frosty nights and mornings followed by cool sunny days.

In spring, from August to November, the westerly winds are typically at their strongest – these are called the equinoctial westerlies. It tends to rain more in western areas, and especially on the South Island, at this time, while in the east, warm dry winds can give great cycling weather. Once again though, a cold front and its accompanying south winds can give you a taste of winter at any stage.

The Metservice has weather forecasts for five days in advance.


New Zealand is a very diverse country with many different regions that are well worth seeing; for our Travel Guide organisation we split it into the two main islands + the smaller offshore islands.

Regions, major cities and other destinations in NZ
North Island
Mild, with scenery ranging from sandy beaches, through rolling farmland and forests to active volcanic peaks with bubbling mud pools.
South Island
Huge beech forests, great beaches, large glaciers, spectacular mountains and fiords, a motorcyclist's mecca.
Offshore Islands (Stewart Island, Chatham Islands, Sub-Antarctic Islands)
The other, more wild, islands of New Zealand, ranging from the nearby and accessible Stewart Island to the remote, uninhabited islands of the Kermadecs and the windswept Sub-Antarctic.


Nature takes pride of place in New Zealand, so we list only nine of the most prominent settlements. Here they are from north to south:

  • Auckland — "The City of Sails", the largest and most populated conurbation, with over a million in the metropolitan area, making it the largest in New Zealand by far
  • Hamilton — 128 km (80 mi) south of Auckland and leafy capital of the rich and fertile Waikato on the banks of the mighty Waikato River. Home to the Chiefs (Super 14 Rugby) and the Magic (ANZ cup netball).
  • Rotorua — famous for Māori culture, geysers and beautiful hot pools.
  • Napier — "Art Deco capital of NZ" since destroyed by an earthquake in 1931 and rebuilt in this style. Famous as a wine region, especially Bordeaux style reds and Cape Kidnappers. Renowned golf course, gannet breeding grounds and wildlife sanctuary.
Cable car above Wellington.
  • Wellington — the national capital, known rightly as "The Windy City" - Parliament, the Beehive and the wonderful, totally free and exciting Te Papa museum.
  • Nelson — safe and friendly, with New Zealand's highest sunshine hours. Nelson's the geographic centre of all and surrounded by incredible coastal and mountain scenery, three stunning national parks, vineyards and orchards. Well known for its thriving arts culture and varied cuisine emphasising local produce. Gateway to the South Island's famous motorcycle rides and races. Craft brewing capital and largest fishing port in Australasia
  • Christchurch — still the "Garden City" and the "Air Gateway" to Antarctica even after the recent and continuing earthquakes. The second largest conurbation both in population and urban sprawl with a neat International Airport
  • Queenstown — adrenalin and adventure capital of the world, where you can ski, skydive, bungy jump, jet-boat, thrill yourself to your hearts content
  • Dunedin — the "Edinburgh of the South", proud of its Scots heritage, chocolate factory, Southern Albatross colony and its wonderful tramping tracks all within a short drive from the CBD

Other destinations

New Zealand has a wealth of national parks, rural areas and other out-of-the-way places that are worth a visit. Sadly, only Nine of the best are listed below (in alphabetical order), but you'll find many more as you browse our pages!

Get in

Arrivals are by air or occasionally by sea (cruise ships into Auckland, Wellington, Nelson or Christchurch and the occasional private yacht. It is still just possible to book or even hitch a ride on the regular freighter circuits).

By plane

New Zealand is a long way from anywhere else in the world, so for most visitors, the only practical way to enter New Zealand is by air. Even the shortest flights between Australia and New Zealand take over 3 hours.

In order of traffic, international gateways are at Auckland, Christchurch, Wellington, Queenstown and Dunedin. Auckland services more than 20 destinations and a dozen airlines, and there are direct connections from Christchurch to Sydney, Melbourne, Brisbane, Singapore, Kuala Lumpur, Buenos Aires, Santiago de Chile and Tokyo. The others are largely restricted to flights from Australia. If you do take a flight via Australia, make sure that you have a transit visa, if you need one, or you'll be turned back.

Due to its large Polynesian and Melanesian expatriate communities, New Zealand has extensive direct flight options to and from South Pacific nations such as Samoa, Fiji, Tonga and the Cook Islands.

Departure tax is included in the ticket price if flying out of Auckland and Christchurch. If you are departing internationally from other centres, you must pay $25 at the Bank of New Zealand counter or kiosks. Children under 12 are exempt, but still have to obtain an exemption sticker from the bank. If you don't have the sticker, you can check in, but you will not be allowed to progress through security. The departure fee can be paid by credit card, cash or a mixture. Use the opportunity to get rid of the last of your notes and coin, and pay the difference by credit.

Passports, visas and documentation

Minimum validity of travel documents

  • New Zealand citizens (and permanent residents) and Australian citizens (and permanent residents) need only present a passport which is valid on the dates they arrive in and depart from New Zealand.
  • If you are another national entering NZ as a visitor, student or temporary worker, you must present a passport valid either for at least 3 months beyond the date you intend to depart NZ, (or for 1 month beyond the date you intend to depart NZ if the issuing government has consular representation in NZ that is able to issue and renew travel documents - you should check with your passport issuing authority before travelling).
  • More information about the minimum validity of travel documents is available at Immigration New Zealand.

Foreign nationals of the following countries/territories can enter New Zealand visa-free as a visitor as long as they present a valid passport:

Indefinitely: Australia (both Australian citizens and permanent residents)

For up to 6 months: United Kingdom (British citizens and other British passport holders who produce evidence of the right to reside permanently in the UK)

For up to 3 months: All European Union member states, Andorra, Argentina, Bahrain, Brazil, Brunei, Canada, Chile, Hong Kong SAR (including British National (Overseas) passports), Iceland, Israel, Japan, Kuwait, Liechtenstein, Malaysia, Mexico, Monaco, Norway, Oman, Qatar, San Marino, Saudi Arabia, Singapore, South Africa, South Korea, Switzerland, Taiwan, Uruguay, United Arab Emirates, United States and Vatican City

With the exception of Australian citizens and permanent residents, entry as a visitor does not permit employment in New Zealand.

For more information, check the list of Visa Free Countries. All these visa waivers, including the one for Australians, can be refused. In particular, potential visitors with criminal records or who have been refused entry to or deported from any country should check with Immigration New Zealand if they need to apply for a visa.

Visitors from countries not in the visa-free list or those wishing to stay longer than the maximum visa-free period for their nationality will need to apply for an appropriate visa. Check the Immigration New Zealand web page for details.

If you require a visa to enter New Zealand, you might be able to apply for one at a British embassy, high commission or consulate in the country where you legally reside if there is no New Zealand diplomatic post. For example, the British embassies in Belgrade and Tripoli accept New Zealand visa applications. British diplomatic posts charge £50 to process a New Zealand visa application and an extra £70 if Immigration New Zealand requires the visa application to be referred to them. Immigration New Zealand can also decide to charge an additional fee if they correspond with you directly.

If entering NZ as a visitor you must be able to show a ticket to an onward destination (or evidence of onward travel arrangements such as a private jet or yacht) or you will be refused entry if you do not immediately agree to buy such a ticket at that airport.

For those who need a visa and are travelling in a group (having the same travel plans and itinerary), it may be better to apply for the considerably cheaper Group visa. When applying for such a visa, apart from individual application forms, a separate group visa application form (only one form for the entire group) should also be submitted.


New Zealand has very strong biosecurity laws.

New Zealand's economy is based on agriculture and importing even small quantities of food, as well as unprocessed animal or plant materials is tightly controlled. These restrictions are designed to prevent the introduction of foreign animal and plant diseases and pests. Do not think you can get away with bringing items in by not making a truthful declaration, all hand and checked luggage will be x-rayed on arrival and checked with specially trained sniffer dogs as part of the entry procedures.

Take care with any items of food that you have obtained during your travel, many people have been caught and heavily fined after they did not declare fruit, etc they were given as part of an in-flight meal and kept for later consumption. The best advice is to declare any items you think may cause problems - biosecurity control border staff may confiscate and destroy the item, but you will not have to pay a fine or face criminal prosecution and a jail term. Even if you haven't declared an item on your arrival card, you can still advise staff of any items of contraband when you get to the customs and quarantine check without incurring a fine. If you have difficulty with the arrival card, most airline staff are able to assist you before arrival.

There are air-side amnesty bins available to cater for accidental importation. Items that must be declared include: any kind of food; any plant material; any animals, animal material or biological specimens; dirty or soiled sports gear, footwear, and used camping gear and anything that may have been in contact with soil, been used on a farm or has been used with animals. If declared, the owners of dirty items are often required to clean them thoroughly. Expect random inspections by sniffer-dogs - you may need to have your luggage inspected if you have had food in it recently that the dogs can smell.

Commercially-packaged or processed food is usually allowed through, but you can still be fined if you do not declare them. If you are unsure, it is always best to declare any questionable items as the immigration officers will be able to tell you what needs to be cleaned or disposed of before entry. Some items, such as wooden souvenirs, may be taken for sterilization or fumigation before being released to you after payment of a fee.

On the spot fines of $200 are issued for not declaring controlled items. The law provides for deliberate breaches to receive a fine of up to $100,000 or a prison term of up to five years.

Importation or possession of most recreational drugs, including cannabis, is illegal and results in arrest. If found guilty, you will be heavily fined and/or imprisoned, after which you will be deported and prohibited from coming back to NZ.

Get around

By plane

Domestic flights in New Zealand are often cheaper than driving or taking the train, especially if a crossing between the North and South Islands is required.

Airlines operate an electronic ticket system. You can book on-line, by telephone, or through a travel agent. Photo ID will be needed for travel.

Check-in times are usually at least 30 minutes prior to flight departure. Cabin baggage and personal scanning are routinely conducted for services from the major airports that have jet landings.
Nelson, the fourth busiest airport in New Zealand with an average of 90 aircraft movements every day (a plane takes off or lands every 4.5 minutes during scheduled hours), and other regional airports still are without this security theatre.

  • Air New Zealand has the most extensive domestic network, serving most cities over 20,000 people, with jet services between main centres and smaller aircraft elsewhere. Free economy baggage allowance is 1 piece of baggage weighing 23 kg, with 7 kg carry-on.
  • Jetstar is a budget no-frills carrier, filling most Qantas routes.

Auckland, Christchurch, Queenstown and Wellington airports have timetabled buses to the airport. Regional airports generally have only on-demand shuttle services and taxis.

By bike

You can bring your own bike, as well as hire a bike in some of the larger cities.

Auckland, Wellington and Christchurch have special facilities for re-assembling bikes that have been crated.

You must wear a helmet while riding, otherwise you will be fined on the spot. When hiring a bike you should be supplied with a helmet. Remember to ride on the left. You cannot ride on motorways in New Zealand, so be aware that the only bridge over the Auckland Harbour is a motorway, so you'll have to take a ferry or cycle around the harbour.

Riding bikes in New Zealand can be fun, but be aware that because of the geography and small number of people cycling between towns there are very few cycle lanes and limited shoulder space on roads.

Most "Kiwis" are poor drivers and do not allow sufficient clearance when passing you. Be prepared for the large distances between towns and cities and the generally windy weather. While some areas of New Zealand are flat, most tourists cycling in New Zealand will find that they need to be able to cope with long periods of cycling up hills, especially in the Coromandel. Be prepared for any weather, and to experience four seasons in one day.

Several tour operators incorporate cycling, with tours such as Pedal Tours as well as specialist cycle tour companies like Adventure South.

There is now a network of cycleways being built around New Zealand, with some safe and beautiful routes.

Nelson has both the most daily cyclists and some of the best cycle trails such as the Dun Mountain Cycle Trail. Nelson certainly enjoys some of the best weather in New Zealand

By bus

Buses are a relatively cheap and environmentally friendly way to get around New Zealand; however, services even between major towns are usually only once per day. Most roads in New Zealand are quite narrow and winding (when compared to the highways of the USA), and travelling a long distance in a bus can be a safe and relaxing way to travel. Booking in advance on some lines can get you great bargains.

  • Atomic Shuttles operate a no-frills shuttle service in parts of the South Island.
  • Flying Kiwi Adventures, [1]. New Zealand’s original adventure bus tour company offering "beyond the tourist trail" experiences. The company was listed in National Geographic's Best Adventure Travel Companies for 2009 and recently received a Qualmark enviro award [2]. Trips range from 3-27 days and cover both islands. The tours focus on enjoying the outdoor beauty and excitement of New Zealand with numerous hiking, cycling and activity options. There are also options to take extended breaks in your favourite places. Discounts are available for holders of YHA, VIP, ISIC and NOMADs cards.
  • InterCity Coachlines, [3]. New Zealand’s national coach company, with services connecting over 600 destinations nationwide. Operates InterCity Coachlines, Newmans Coach Lines and also operates a modern fleet of vessels and coaches to operate GreatSights New Zealand, Fullers GreatSights Bay of Islands and awesomeNZ. Tickets can be purchased from the InterCity ticket counters at bus stations or i-SITE information centres and a discount is given to students or youth-hostel membership card holders (eg: BBH, YHA, Nomads, ISIC). Fares start from just $1 (plus a booking fee) on all InterCity’s national services and they’ve even been known to give away FREE seats at various times of the year. A limited number of heavily discounted “Cheap-as-Seats” for travel that week are released via the company’s facebook and twitter feeds every Monday. On-line fares are often sold at a cheaper rate.
    • Travelpass - A transport pass offered by InterCity Coachlines. Brings together an extensive range of “hop on and off” fixed itinerary passes, based on the most popular touring routes throughout New Zealand. National passes include the Interislander ferry as well as a scenic boat cruise in Milford Sound. Passes are valid for 12 months.
    • Flexi-Pass - Utilising the combined national networks of InterCity, Newmans and GreatSights, Flexi-Pass is sold in blocks of time, just like a prepaid phone card, and enables the holder to travel anywhere on the company’s network. Passes start at 15 hrs, which is enough to travel from Auckland to Wellington in the North Island. Flexi-Pass hours can also be used to travel on the Interislander ferry [5] and on Fullers GreatSights Bay of Islands Dolphin Watching cruises and tours [6] to Cape Brett and the famous "Hole in the Rock". Passes can also be on sold and are valid for 12 months.
  • flexitrips [7] - A simple trips based transport pass offered by InterCity Coachlines which enables the holder to travel anywhere on the company’s network and includes selected tour options with [8]. Passes start at 5 trips with greater savings the more trips you pre purchase. Like flexi-pass, flexitrips provides options on the Interislander ferry [9] and on Fullers GreatSights Bay of Islands Dolphin Watching cruises and tours [10] to Cape Brett and the famous "Hole in the Rock". Passes can also be sold on and are valid for 12 months.
  • Naked Bus, [4]. Naked Bus can be the cheapest option for travellers who plan ahead.
    Some Nakedbus services code-share with other bus companies, including Atomic.
  • However, Naked Bus is also known for refusing to honour its terms and conditions regarding refunds. Naked Bus drivers have repeatedly and knowingly failed to pick up passengers and abandoned passengers at rest stops. Passengers are only given an 0900 number to call - a number prepaid mobile phones cannot call and which is only in operation between 07:00 and 19:00 - and costs $1.99/min to call. Passengers left behind have been forced to buy new tickets with no offer of a refund or have relatives and friends drive them to their destinations or even hitch-hike in order to meet their travel needs. For more:
  • Nakedbuspassport [11] - sold in bundles of trips. Also an unlimited trip pass available (valid for 12 months). Note this pass can not be used as a commuter pass but you can get on and off when you please and bookings are required. This pass also allows purchase of selected tourist activities at discounted prices. With this pass you travel on naked buses, so you are travelling with both travellers and locals.
  • Southern Link [12] offer a limited South Island network.
  • West Coast Shuttle [13] Daily transport from Greymouth to Christchurch( via Arthur's Pass) return. They provide comfortable travel at affordable prices.

By campervan

See also: Renting a motorhome in New Zealand

By car

See also: Driving in New Zealand

You can reach most of New Zealand's sights in a normal, two-wheel-drive car or camper van. The volume of traffic is normally low and drivers are usually courteous.

Traffic drives on the left in New Zealand.

Outside of cities roads are usually only one lane in each direction and undivided. Typical New Zealand highways are one lane in each direction, so allow time to be caught behind slower moving traffic until it is safe to overtake. Expect drivers behind you to become impatient if you don't keep up with the speed limits, so pull over and let them pass when it's safe to do so.

To legally drive in New Zealand you need to be at least 16 years of age and hold a valid drivers licence from your home country. If you plan on staying and driving for more than a year, you need to get a New Zealand licence.


Rideshare and carpooling is increasing in New Zealand as petrol prices rise and people recognise the social and environmental benefit of sharing vehicles and travelling with others. While some systems are quite informal, others have trust systems which give greater security when choosing a ride.

  • Jayrideis a ridesharing and hitch hiking website focussing on providing a variety of ride options, for flexibility and cost savings.
  • Lift Surfer is a free ride sharing service dedicated to connecting lift seekers with lift providers. A service aimed primarily at backpackers.


Car rental firms range from the familiar multi-national big brands through to small local car rental firms. The advantage of the big name rental firms is they can be found throughout New Zealand and offer the biggest and newest range of rental vehicles. The disadvantage is that generally they are the most expensive. Occasionally rental firms offer free rental in the direction from south to north due to the majority of tourists travelling in the opposite direction, creating a deficit of cars in the north.

At the other end of the scale are the small local operators who typically have older rental cars. Whilst you may not end up driving this year's latest model the advantage is that the smaller car rental firms can be substantially cheaper, so leaving you more money to spend on the many exciting attractions New Zealand offers. Between these extremes you will find a wide range of NZ car rental firms catering to different needs and budgets.

Other things to note are that you drive on the left in New Zealand and that most car hire firms require you to be over 20, hold a full licence and you need an International licence or certified translation if not in English.

Self drive holidays are a great way to travel around New Zealand as they offer independence, flexibility and opportunities to interact with the locals. A number of companies offer inclusive self drive holidays with rental car & accommodation, pre-set itineraries or customised to suit your interests.

Purchase and sale

If you want to have a extended holiday in New Zealand, and you would prefer to have your own transport it may be cheaper to buy a car or van and resell it just before leaving. If you use this method travel across Cook Strait can be expensive. If purchasing a car for $500 or less it may be cheaper to buy and sell a car in each island separately. In addition to the usual ways to look for a car (newspapers, accommodation noticeboards, car markets etc) New Zealand's biggest on-line auction website Trademe [14] and biggest free classifieds Trade and Exchange [15] have many listings. You can also try the backpackers car market [16] where there are usually people selling their cars off cheaply. Car auctions can also be a suitable option if you are looking to buy a car. Turner's Auctions [17] have regular auctions and are in larger cities. Look out for "Repo" auctions, where the cars being sold are as a result of repossession. Should any previous ownership problems have existed, these will have been resolved before auction commences.

The following things need to be checked in order to safely purchase a vehicle in New Zealand:

  • there is no debt on the vehicle. In NZ, if a loan of money is used to purchase a vehicle, then the debt is associated with that vehicle even if it is sold, in which case the new owner then has the problem of the debt. Selling a vehicle with debt associated with it in NZ is illegal. Checking for debt is an easy process as a central register is kept. Carjam is an inexpensive service [18]. PPSR is the official register of security interests in New Zealand [19]
  • the vehicle has not been stolen. Contact the police with the registration plate and VIN (vehicle identification number).
  • legally, the vehicle must have a Warrant of Fitness valid for at least 30 days (unless advertised "as is, where is"). The expiry date will be written on the inside of the car window sticker.
  • the Registration expiration date is not in the past. This label is usually on the left side of the car windscreen
  • the vehicle needs a physical check for faults, there are companies in main centres that provide this service.

When you sell a vehicle it is very important to go to a Postshop outlet to record the transfer otherwise any subsequent speeding fines, parking tickets, etc will be recorded in your name.

Car insurance is not compulsory in New Zealand but at least third party insurance is recommended. Diesel vehicles have additional requirements, as diesel is significantly cheaper than petrol but there are additional charges based on distance travelled.

By motorcycle

New Zealand is a motorbike rider's dream country! New Zealand Motorcycle rentals of many makes are available throughout New Zealand. The South Island is the main attraction for a motorcyclist and New Zealand motorcycle tours base most of their time here.

South Pacific Motorcycles offer both New Zealand motorbike rental and New Zealand motorbike tours (Harley-Davidson, BMW, Honda, Triumph & other late-model motorcycles)as well as self-guided New Zealand motorcycle tours and based in Christchurch "The Garden City" in the South Island of New Zealand, motorcyclists have easy access to some of the best motorcycling in the world.

Just Ride Motorbike Tours & Rentals based out of Auckland, have a range of short duration "mini tours" that can fit in with your other holiday plans, as well as longer guided tours throughout the North and South Island. With a range of Triumph, Aprilia, Motto Guzzi and Ducati motorcycles they focus on the joy of riding the bike as much as the enjoyment of the countryside.

By hitch hiking

Hitch hiking around New Zealand is generally quite easy. However, it is illegal to hitch hike on the few motorways (except on the on-ramps) and illegal for motorists to stop there to pick you up. Try to get out of the middle of town, especially where public transport operates. Wear your pack and look like you're touring the country rather than just a local looking for a lift.

You have as much chance of being picked up by another tourist as a local, particularly in tourist areas. Alternatives for travellers include organizing shared rides through hostels, or using an on-line ridesharing resource like Jayride [20] which aims to make the process safer.

By rail

See also: Train travel in New Zealand

Both Auckland and Wellington have commuter rail services. These services are operated by Veolia in Auckland and Tranz Metro in Greater Wellington.

Inter-city rail passenger services are operated by Tranz Scenic [21], but have become increasingly limited due to the dysfunctional services, and the focus is now on popular tourist trains. However the remaining train services pass through spectacular scenery and have a running commentary, panoramic windows and an open-air viewing carriage.

  • The Overlander - between Auckland and Wellington, departing each city in the morning, daily in summer, Friday-Sunday the rest of the year has been retained in the mean time but could be cancelled in the near future.
  • The Capital Connection - Commuter service leaves from Palmerston North to Wellington in the morning, returning in the evening.
  • The TranzCoastal - from Christchurch to Picton (via Kaikoura) and return daily. Travels along the rugged north-east coast of the South Island. Meets the Picton-Wellington ferry.
  • The TranzAlpine - from Christchurch to Greymouth and return daily. Classed as one of the world's great train journeys, this trip crosses the South Island, passing through spectacular mountain scenery, some of which is inaccessible by road, as well as the 12 km Otira tunnel. Many visitors disembark at Arthur's Pass National Park and spend four hours exploring the mountains before catching the return train.

Trains run at low speed, sometimes dropping to 50 km/h in the summer due to the lack of track maintenance following privatisation in the 1990s. Most New Zealanders prefer to drive or fly, as train fares are comparatively expensive. Trains are more suited to tourists as they are more scenic and more comfortable than other forms of travel.

By boat

To get your car between the North and South Islands you will need to take a ferry across Cook Strait. There are several sailings daily between Wellington and Picton, but be prepared for a delay or a change in sailing times if the weather is stormy.

Harbour ferries, for commuters, operate in Auckland and Wellington. A number of communities are served by boat, rather than road, while charter boats are available for expeditions in several places. There are regular sightseeing cruises in several tourist destinations, particularly in the Southern Lakes and Fiordland area.

International Charter Group handles Yacht charter and sailing, from bare boat to crewed in New Zealand.


Wild lupins growing on Lake Ohau near the Southern Alps on the South Island.
Milford Sound

Mountains, lakes and glaciers

It can be said that in New Zealand it's the countryside that's magnificent, and perhaps no more so than the Southern Alps of the South Island. In the Mackenzie Country, the snow-capped jagged peaks rising above turquoise lakes have provided the inspiration for many a postcard. Tucked in behind is the country's highest peak, Aoraki Mount Cook. The lakes and mountains continue south, becoming a stunning backdrop for the towns of Wanaka, Queenstown and Glenorchy.

Another region where mountain meets water with striking effect is Fiordland National Park where steep, densely forested mountains rise from the sea. The most accessible, and possibly most beautiful spot, is Milford Sound. The road in is spectacular and the view even more so when you arrive.

Glaciers may not be the first thing that comes to mind when you think of an island in the South Pacific, but New Zealand has several. The most notable are the Fox and Franz Josef glaciers in Westland National Park. These glaciers are unique in how close they get to sea level and are sustained by the enormous amount of precipitation that falls on New Zealand's west coast.

Volcanoes and geysers

New Zealand is a geological hotspot and has many dormant and active volcanoes, geysers and hot springs. The best place to start is Rotorua, where the smell of sulphur lets you know you're close to the action. The surrounding countryside has many parks with geysers and hot springs, and Mount Tarawera, the site of one of New Zealand's more famous eruptions, lies a short drive away.

South of Rotorua is Taupo and Lake Taupo, which was formed in a massive volcanic explosion thousands of years ago. Beyond Lake Taupo is Tongariro National Park, dominated by its three volcanoes, Tongariro, Ngauruhoe and Ruapheu. All three mountains are still active (Ruapehu last erupted in 2007) and Ruapehu has a crater lake that can be viewed with a bit of hiking. Ngauruhoe is famous for filling in as Mt. Doom in the Lord of the Rings trilogy.

North of Rotorua is Whakatane, with tours to White Island, a volcanic island just off the coast. The island is truly a different world with its smoke plume, green crater lake and the pohutukawa trees clinging to a fragile existence on the volcanic rock.

Flora and fauna

Being so remote, New Zealand has very unique plants and animals. One of the most impressive is the kauri tree, one of the biggest species of tree in the world. Few of these giants are left (a result of overlogging), but a visit to the Waipoua Forest in Northland will afford a glimpse.

The beaches of the South Island, particularly The Catlins and the Otago Peninsula, are good places to see marine animals such as penguins, seals and sea lions in their natural habitat. The Otago Peninsula is also noted for its albatross colony.

Unfortunately, many of New Zealand's most unique animals are endangered and can only really be seen in captivity. This includes the kiwi, a common national symbol, the flightless takahe and the tuatara (a small lizard believed to have existed at the time of the dinosaurs).

New Zealand's National Parks are maintained by the Department of Conservation (DOC) and various local governments. Access is usually free but may be restricted in some parks during some parts of the year due to weather (avalanche risk) or farming (lambing season). It is best to check with local tourist information centres for up to date information on park access.

Urban fare

While the countryside is the main attraction of New Zealand, you'll need to visit a few cities to see the truth of that. Auckland is a pleasant city with its waterfront districts like the Viaduct Harbour and Mission Bay, old volcanoes (Mt Eden and One Tree Hill), a handful of museums and the Sky Tower, the tallest free-standing building in the Southern Hemisphere. The more interesting architecture and the fine Te Papa museum can be found in Wellington, the nation's capital. Napier is worth a stop, if you have the time, for its Art Deco CBD, and Christchurch was interesting for its English character along the banks of the River Avon. After the destruction wreaked by recent earthquakes, Nelson is the arts, crafts, pottery and craft brewing capital and has the only European style cathedral left standing (confusingly called "Christ Church Cathedral" [22]); it doesn't hurt that Nelson has great beaches and is surrounded by three national parks!



Snow capped mountain ranges in New Zealand as seen in Lord of the Rings

Outdoor and adventure activities include:

  • Abseiling Waitomo
  • Aerial sightseeing (helicopter and fixed-wing)
  • Birdwatching
  • Black water rafting (cave rafting)
  • Boat Tours
  • Bungy Jump Queenstown, Auckland, Lake Taupo - the modern bungy jump was invented here by New Zealander A.J. Hackett.
  • Canoeing and kayaking on rivers and lakes
  • Canyoning
  • Caving Waitomo, Nelson, South Island West Coast, Te Anau
  • Climbing
  • Diving
  • Fishing - trout (some of the finest trout-fishing in the world), salmon, marlin, broadbill, sharks and many other salt-water species
  • Fly by wire (invented here)
  • Four-wheel driving
  • Gliding - Omarama is one of the best places in the world for gliding
  • Golf - New Zealand has over 400 registered golf courses, from local clubs to internationally renowned resorts, offering un-crowded golfing & superb scenery.
  • Hang-gliding
  • Heli-hiking at Fox Glacier
  • Hiking - New Zealand has a number of national parks and other wilderness and forested areas, much of which is managed by the Department of Conservation [23]. The activity known in other countries as hiking, trekking or bush walking is known as tramping in New Zealand and is a very popular activity for visitors and locals.
  • Horse trekking
  • Hot-air ballooning
  • Hunting - several species of deer, wild pig (wild boar), tahr, chamois, goat, wallabies (they are protected in Australia but a pest here), game birds.
  • Ice-climbing
  • Jetskiing
  • Kite surfing
  • Lord of the Rings Tours that show the actual locations used in the filming.
  • Luge (on concrete not ice) Auckland, Queenstown, Rotorua.
  • Mountaineering - this was the training ground for Sir Edmund Hillary, one of the first two people to climb Mt Everest.
  • Mountain biking
  • Museums
  • Nature tours
  • Paragliding/Parapenting
  • Quad biking
  • Rafting
  • Rap jumping
  • River jetboating - the Hamilton jet was invented by New Zealander William Hamilton.
  • Rockclimbing
  • Rugby - the national game. Major tournaments include the ITM Cup, featuring domestic teams; Super Rugby, featuring regional teams from New Zealand, Australia and South Africa; and The Rugby Championship, in which the national team, the All Blacks, plays the national teams of Australia, South Africa and Argentina. New Zealand hosted and won the most recent Rugby World Cup in 2011.
  • Sailing - New Zealand has produced many world-champion yachties and is the only country apart from the US to have won and successfully defended yachting's ultimate prize, the America's Cup.
  • Scuba diving and snorkelling, especially down to the sunken Rainbow Warrior at Matauri Bay, not far from Kerikeri.
  • Sea kayaking Abel Tasman Marine Reserve
  • Shark cage diving Kaikoura
  • Skiing and snowboarding including heli-skiing Queenstown
  • Skydiving
  • Surfing
  • Swimming with dolphins Kaikoura, Bay of Islands
  • Swimming with seals
  • Whale watching Kaikoura
  • White water rafting Fox Glacier
  • White water sledging / dam dropping
  • Windsurfing
  • Zoos
  • Zorbing (invented here) Agrodome in Rotorua


English, Māori and New Zealand Sign Language are the official languages of New Zealand. English is universal and is officially written with Commonwealth (British) spelling - although as in Australia Microsoft's US English spell checkers have made considerable inroads!

New Zealand English is one of the major varieties of English and is different enough from other forms to justify the publication of the Oxford New Zealand English dictionary.

Word usage may also differ occasionally, in potentially embarrassing ways for the traveller. Several words that Americans may consider offensive, or have euphemisms for, are considered acceptable usage. For example: A New Zealand bathroom refers to a room containing a bath while the other facilities (containing a WC) that an American might refer to as a bathroom or washroom are known as a toilet or "loo". The American habit of "bleeping" swear words from broadcasts is considered quaint and rarely done in local programming. The New Zealand broadcasting media are unusually tolerant of swear words when used in context.

The New Zealand accent is somewhat nasalised with flattened vowel sounds and vowel shifting. New Zealanders consider their accent to be markedly different from the Australian one and are often mildly offended when mistaken for or confused with Australians. New Zealand terminology and slang are also different from Australian usage. Americans find New Zealand accents easy to understand, so do Australians and Brits. Some European languages find it slightly harder and Asians may find it rather hard to understand; New Zealanders are quite happy, however, to repeat what they just said if necessary.

Māori is actively spoken by a minority of both Māori and language learners. Māori is available as a language to study in, instead of English, at many educational institutes. The Māori language is spoken by some, but by no means all, Māori plus a few non-Māori, especially in the far north and east of the North Island. Many place names are in Māori and for the traveller some knowledge of Māori pronunciation is very useful.

New Zealand Sign Language (NZSL) was given status in 2005 as an official language of the country. It has its roots in British Sign Language (BSL), and is also closely related to Auslan (Australian Sign Language). Users of BSL or Auslan may find NZSL intelligible, as they share a large portion of vocabulary, plus the same two-handed manual alphabet. On the other hand, users of languages in the French Sign Language family, which also includes American and Irish Sign Languages, will not be able to understand NZSL. Not only is the vocabulary quite different, but languages in that family use a one-handed manual alphabet.

See also: Māori phrasebook

Common expressions

Generally, New Zealand English expressions follows British English. However, New Zealand English has also borrowed much from Māori and there are a number of other phrases that are not commonly encountered elsewhere or may confuse the visitor.

  • Bach (pronounced "batch") - Holiday home; often by the beach and comprised of fairly basic accommodation. In the South Island often called a crib.
  • Bring a plate - (see also; "Ladies a plate") means each attendant of the event should bring a plate of food to share with the other guests.
  • BYO - Bring Your Own. An addition to the name of a restaurant that may not have a liquor licence means that it is okay to bring your own wine to enjoy with your food, but they often charge a small corkage fee.
  • Clayton's - Describing something as a Clayton's means that the item lacks full functionality or is a poor imitation of the real thing. From the name of the unsuccessful non-alcoholic whisky that was briefly marketed during the late 1970s/early 1980s under the catch phrase The drink you're having when you are not having a drink.
  • Dairy - Convenience store; corner shop, one few outsiders understand though heavily used by locals and find problems when travelling overseas and are surprised when asking where the dairy is.
  • Entry by gold (or silver) coin (donation) - The admission charge to an event, exhibit, gallery or museum is by making a payment of a coin in the appropriate metal, often in the donation box at the door. The gold coins in NZ are the $1 and $2 coins, while silver are the 20c and 50c coins, and the 10c coin is copper. (See also "Koha" below).
  • Half Pie - Usually a job or task not performed to satisfaction (cf Māori Pai = good)
  • Jandals - Flip-flops to most of the world; Thongs to you Australians.
  • Kiwi - Almost universally used for a "New Zealander"; named after an endangered flightless bird that lays the largest egg relative to body size and is one of the national emblems. This is not a derogatory term with most New Zealanders happily referring to themselves as Kiwis.
  • Glidetime - Flexible working hours, often worked by public servants. Under this system, workers can start and finish work at hours of their choosing between 07:00 and 18:00, although they must work the core hours of 09.30-12:00 and 14:00-15.30 and average 40 hours per week. Also the name of a comedy play about such workers.

Slang expressions

If you don't understand, just ask and then most "Kiwis" will explain...

  • Barbie - Short for barbecue
  • Bro (pronounced more like "bru") - Short for brother but used by males to address other males.
  • Bush - Forest. Usually meaning a native forest as opposed to a plantation forest.
  • chicks - girls.
  • Choice! - Cool, great.
  • Chur - Thanks or Choice. Sometimes used as Chur Chur, which can also mean Christchurch.
  • eh? - sometimes used at the end of a statement to change it to a question, similar to Canadian usage.
  • Gumboots - Wellington Boots or Rain Boots
  • mint - in tip top condition.
  • oi - hey. Can be meant as a warning or jokingly, derives from punk usage.
  • pash - french kiss.
  • Sweet as! - Cool, good thing, No problem. Often abbreviated to just 'sweet'.

Māori words and expressions

  • Kia Ora - Hello, welcome, literally good health. Often used as an utterance of agreement, especially during speaking at a hui.
  • Haere Mai - A greeting to a person arriving, while Haere Ra is a salutation to one leaving.
  • Hui - A meeting or gathering to discuss and debate issues in traditional Māori fashion.
  • Iwi - A Māori tribe or people, sometimes known as a Waka (canoe), as some iwi are named after the ocean going canoes that brought their ancestors to New Zealand.
  • Koha - A Māori term for gifts or donations. Often an exchange of gifts takes place. (Sometimes the admission signs say, "Entry Koha", meaning gold coin or what you feel like donating.)
  • Kai - Food. Common with both Māori and non-Māori.
  • Marae - A traditional Māori meeting or gathering place. Also a community centre.
  • Pākehā - The Māori word for New Zealanders of non-Māori descent, generally thought to have arisen from a Māori story about spirit creatures called 'pakepakeha'. Many New Zealanders do not refer to themselves as Pākehā with some finding it offensive, others however see the name as part of their unique identity.
  • Powhiri - A Māori ceremonial welcome. Especially to a marae, but now also may take place at the start of a conference or similar large meeting in New Zealand.
  • Whanau - A Māori (extended) family. Kinfolk. Used often in advertising to alliterate with friends such as 'friends and whanau'.
  • Wharenui - literally big house, is the meeting house on a marae.
  • Wharekai - literally food house, is the dining room and/or kitchen on a marae.
  • Wharepaku - literally Small house - Toilet


20 New Zealand Dollars (NZD)

Currency used in New Zealand is the New Zealand Dollar (NZD). Other currencies are not readily accepted other than at some of the larger hotels and at banks throughout New Zealand. Attempting to make a transaction in a foreign currency may result in some light hearted bemusement.

The smallest coin is 10c, since New Zealand reduced the size of its silver (cent) coins in 2006, and eliminated the 5c piece. The 10c piece is a coppery colour similar to a U.S. or UK penny. The 20c piece is silver with a Māori carving depicted, as is the 50c piece with captain James Cook's ship the Endeavour. The gold $1 features a kiwi, whilst the $2 features a heron. Banknotes come in $5 (orange with Sir Edmund Hillary), $10 (blue with Kate Sheppard), $20 (green with Queen Elizabeth II), $50 (purple with Sir Apirana Ngata), and $100 (red with Lord Rutherford of Nelson).

On Christmas Day, Good Friday, Easter Sunday, and before 1PM on Anzac Day (25 April), all but a few essential businesses must be closed. While many traders flout this regulation, the matter has for many years been being reviewed by the government. If you are in New Zealand on one of these days, ensure you have all your needs met prior to the date.

Electronic banking/purchasing

New Zealanders are amongst the highest users of electronic banking services in the world. Automatic teller machines (ATMs), locally known as 'the hole in the wall', are available in just about every town, even those without a bank. Most shops have Eftpos (Electronic Funds Transfer at Point Of Sale) terminals for debit and credit cards, so most purchases can be made electronically. Credit cards, especially Diners Club and AMEX (due to the large fees they force on retailers), are not accepted by some merchants with Eftpos, especially smaller food retailers such as dairies, takeaways and cafes that do not serve alcohol. Also smaller retailers may often set a minimum purchase of around $10 when obtaining cash, if they agree to provide cash. Banks offer a wide range of telephone and Internet banking services. If you are going to be in New Zealand for a while it may be convenient to open a New Zealand bank account and set up a local debit card, to avoid carrying a lot of cash around.

New Zealand is a user of the CHIP and PIN credit card system which uses an electronic chip in the card and the holder's PIN number to allow a transaction to go through. Most merchants also accept the swipe and sign method which is mostly used by U.S. credit card holders; as they have not yet adapted to the CHIP and PIN system. However, automated machines may not accept credit cards without a chip. Therefore, it is recommended that you have enough cash on hand to make purchase. These mainly appear in rural areas. If you are using a credit card with a magnetic strip (no chip embedded) at a staffed stand, then you shouldn't have problems using your credit card. After your card is swiped; the terminal will prompt you for your PIN. Just press "ENTER" and your transaction should be approved. After signing the printed receipt, the clerk is required to check that your signature on your credit card matches that of a valid identification before he/she can complete the transaction. This is to minimize fraud. A driver license or passport, from your home country, will suffice.

  • Note: The Discover credit card is accepted by a limited number of merchants in Auckland. It is not known whether Discover is accepted in other parts of New Zealand.

Price negotiation

Because of strong advertising laws, the displayed price is normally the purchase price for most goods sold in New Zealand. The principle The price stated is the price you pay is strongly ingrained in New Zealand culture.

Most retailers will not negotiate on price, though some have a formal policy of matching the competition and will match or even discount their prices for you if you can find a better price for the exact same product elsewhere. However, this seems to be changing as there are stories about people finding appliance and electronics stores very willing to negotiate on price in order to get business, especially if you're looking at high-end items or have a shopping list of multiple high-priced items. Some places you have to ask for a discount, while others have salespeople that offer discounts on pricey goods as soon as they approach you. Other than high end appliance stores haggling is generally viewed as extremely rude. As a customer you are seen as wasting a shopkeeper's time because it is assumed that they have priced the good at a reasonable price and as a shopkeeper you would be wasting the customer's time if you overpriced the item expecting customers to haggle.

If you are in New Zealand for an extended period of time, the website Trademe provides a similar business model to overseas giant Ebay. However Trademe has a greater focus on Direct Debit based trading and minimal to no fees required upon an item's initial listing.

Taxes and fees

Unless otherwise explicitly stated, NZ prices include GST (Goods and Services Tax, or sales tax) of 15%.

Some shops, especially in tourist destinations, will ship purchases overseas, as exported goods are not subject to GST. Ask about this service before making your purchase. Goods purchased and taken with you will be subject to GST.

"Visitors to New Zealand must pay GST on all goods and services that they buy in New Zealand. There is no refund of GST available when you leave New Zealand." [24]

On public holidays, some establishments such as cafes may charge a holiday surcharge in the region of 15%, supposedly to cover the cost of employing staff who are working on the holiday. This is a recent development because current holiday legislation requires workers who work on public holidays to be paid at one-and-a-half times their normal wage and be given a equal time off in lieu as a minimum. The legality of this surcharge is questionable if not advertised openly or notified at the time of placing an order and might be challenged if you're feeling brave. This surcharge is already beginning to go out of fashion, as shops generally do a roaring trade on holidays and many consumers don't appreciate this development.


In lodgings, restaurants, and bars the prices charged include the services provided and tips are not expected, though the practice is becoming more common, especially bars, cafes, and restaurants that cater for tourists. However, do not be surprised or offended if you receive bemused looks or if your tip is initially refused or questioned as tipping is still a relatively new phenomenon and it is also a form of courtesy in New Zealand culture to first decline such a gesture before accepting it. For some New Zealanders their unfamiliarity with tipping can make them ill-at-ease with it when travelling in countries where it is practised. It can be viewed very negatively by New Zealanders as being made to 'pay twice', or as a form of bribery. Staff in some establishments may risk their job in accepting a tip, although this is relatively uncommon. In the major cities, tipping tends to be embraced by workers, especially over the summer when students wait tables for part-time work. Tipjars may be placed on counters, but these are for loose change and although it is appreciated, you are not expected to place coins in them. It is common practice and polite to donate your spare change from the meal to what ever charity has a collection jar on the counter, and this acts as the standard substitute for tipping.


Outside of the larger cities, restaurants can be hard to come by. New Zealand does not have a culture of going out to eat: meeting for dinner at a restaurant is typically something that is done only on special occasions such as birthdays, or on romantic dates, although eating out is becoming more common.

New Zealand has a distinctive cafe culture, with arguably some of the best espresso on the planet. Cafes often have excellent food, serving anything from a muffin to a full meal.

In smaller towns food is always available at the local pub/'hotel'/'bistro', although the quality tends to be of the burger-and-chips variety.

Fast food/convenience food is fairly easy to come by. Petrol stations often sell pies that can be heated in-store. Fast food is available everywhere, most of the larger chains are represented. There are a number of local burger chains as well, Burger Wisconsin and Burger Fuel are both worth trying.

Fish and chips are a local speciality. The fish is often extremely good quality, often supplied by local fishermen. The style is somewhat different to the English style: chips tend to be crisper, and vinegar is never used as a dressing. The menu consists of battered fish portions deep fried in oil together with chunky cut potato chips as well as a range of other meats, seafood, pineapple rings and even chocolate bars, all wrapped in newsprint paper-today it is unprinted but traditionally it was yesterday's newspaper, until someone decided it was unhealthy. A good meal can often be had for under $5, a bad one for the same price.


New Zealand's cultural majority, mainly British, do not have a definitive and recognisably distinct cuisine that differs markedly from the traditional British cuisine. However there are a number of small differences

  • Roast kumara - the sweet potato (Ipomoea batatas) roasted in the same manner as potatoes and often served instead of or alongside. May also be deep fried like potato chips and known as kumara chips - nice served with sour cream but rarely done well as kumara cooks at a different temperature than potatoes, so it needs a skilled chef for the dish to be done perfectly.
  • Pavlova, or pav, a cake of whipped egg whites baked to have a crusty meringue-like outside but soft in the middle, topped with whipped cream and decorated with sliced fruit. The dessert is also common in Australia, and there is debate between the two countries as to where it was first invented.
  • ANZAC biscuits - Plain hard biscuits made primarily from oatmeal bound with golden syrup. Originally made for and by ANZAC troops during the First World War. Also found in Australia.
  • Pies - New Zealanders eat large numbers of non-flakey-pastry meat pies containing things like beef, lamb, pork, potato, kumara, vegetables, and cheese. Some companies now market ranges of "gourmet" pies and there is an annual competition for the best pie in a variety of catagories.
  • Kiwifruit - A plum-sized green fleshed fruit, with fine black seeds in the flesh, originating from China, selectively bred in New Zealand, and first known to the home gardener as the Chinese Gooseberry. Now commercially farmed, with production centred on Te Puke but in many orcharding areas. Slices often served on pavlova. Known by its full name of kiwifruit and never shortened to kiwi in New Zealand, as kiwi are endangered birds or New Zealanders.
  • Whitebait - The translucent sprat or fingerlings of native freshwater fish species that migrate from spawning in the sea each year. After being caught in coastal river mouth set or hand nets during November/December, this highly sought after delicacy is rushed to all ends of the country. Served in a fried pattie made from an egg based batter. May be seasonally available from a local fish and chip shop. Is served without gutting or deheading.

Māori also have a distinctive cuisine:

  • The hangi or earth oven is the traditional way that Māori cook food for large gatherings. Meat, vegetables and sometimes puddings are slowly steam-cooked for several hours in a covered pit that has previously been lined with stones and had a hot wood fire burn down in it.
  • Kaimoana (literally: sea food) - particularly shellfish gathered from inter-tidal rocks and beaches as well as crayfish (rock lobster) and inshore fish caught on a line or with nets. Species such as paua (blackfoot abalone) and toheroa have been overfished and gathering restrictions are strictly enforced, while green mussels are commercially grown and sold live, or processed, in supermarkets. WARNING While it is extremely common to see people collecting shellfish, crustaceans and other kaimoana, there are a number of rules to be aware of, eg: minimum sizes or daily catch limits, which are usually posted on signs at the approaches to the collecting area. These rules are strictly enforced. If in doubt, check with a local. Rules may be seasonal or all-year catch limits set by the Ministry of Fisheries, or they may be that certain areas are reserved solely for tangata whenua (local Māori iwi), or a combination. At times, areas may have a prohibition for health reasons.

In addition to the above, New Zealand cuisine has taken a decidedly international turn over the past decade. Sushi is becoming increasingly popular (albeit in a somewhat different form to the Japanese original), as are many of the cuisines of the pacific rim.


New Zealanders have a reputation for enjoying their beer. Although there are now only three major breweries, there are many regional brands, each with their own distinctive taste and staunch supporters.

Take care when and where you indulge in public. New Zealand has recently introduced liquor ban areas--that means alcoholic drinks cannot be consumed or even carried in some streets, such as city centres and popular beaches, at certain times of the day or night. Police can instruct you to empty bottles and arrest you if you do not comply.

The New Zealand wine industry has developed into a significant export industry. New Zealand is now known as one of the top producers of Sauvignon Blanc. The Hawkes Bay region is well known for its Merlot, Cabernet Sauvignon, Syrah, Chardonnay and more recently Viognier varieties. Marlborough is the largest wine producing region and famous for its Sauvignon Blanc. Waipara in North Canterbury specialises in Riesling and Pinot Gris. Further south in Central Otago, Pinot Noir is produced in the most concentrated of styles. Many vineyards now offer winery tours, wine tasting and sales from the vineyard.

The minimum legal purchase age for alcohol in New Zealand is 18, and can only be supplied to under-18s via a parent or legal guardian. It is universal policy for bars and retailers to ask for photo identification from any patron who looks under the age of 25, and the only forms of identification accepted are a valid New Zealand or overseas passport, a valid New Zealand driver licence, or a valid Hospitality Association of New Zealand (HANZ) 18+ card.

Coffee houses are a daytime venue in many of the larger cities and tourist destinations. The cafe culture is notable in the CBD of Wellington, where many office workers have their tea breaks. Most coffee styles, cappuccino, latte, espresso/short black, long black, flat white, vienna etc, are usually available. Flat whites are probably the most popular. Cappuccinos are usually served with a choice of cinnamon or chocolate powder sprinkled on top. Its usual to request which one you want. Fluffies are a small frothed milk for children, sprinkled with chocolate powder.

Bottled water, both flavoured and unflavoured, is available in most shops. Not that there is anything wrong with the tap water, it is just that some town supplies are drawn from river water and chlorinated. Most town supplies are fluoridated. If you do not want to pour your money down the drain, fill your own water bottle from the tap, unless you find it is too heavily chlorinated for your taste.

Tap water in New Zealand is regarded as some of the cleanest in the world; it is safe to drink from in all cities, most come from artesian wells or freshwater reservoirs - however, some are from rivers which can be chlorinated to be made safe but do not taste very nice. Some of the water in Auckland comes from the Waikato river, a long river that has its source in Lake Taupo in the centre of the North Island. But by the time it reaches Auckland, it has been treated so that the quality is no worse than that of the Thames in London or the Hudson in New York. Auckland water is also drawn from run-off reservoirs in the Waitakere and Hunua Ranges. Tap water in places such as Christchurch and Hastings is not chlorinated at all as it is drawn from the pure artesian aquifers of the Canterbury and Heretaunga plains.

L & P or Lemon & Paeroa is a sweet carbonated lemonade style drink said to be "world famous in New Zealand". It is a sold in a brown plastic bottle with a yellow label similar to the traditional brown glass bottles it used to be sold in. Generally one for the kids or parties as it mixes quite well with whisky. It is now manufactured in Auckland by Coca-Cola.


New Zealand offers a wide range of accommodation.

International quality hotels can be found in the major cities. And New Zealanders seem to have perfected the art of the top-end homestay. Hosted luxury lodges are the top-end equivalent of the bed-and-breakfast market and New Zealand has upwards of 40 internationally recognised lodges. Per capita, that's probably the highest in the world. They tend to be situated away from cities, though some are right in the heart of the major centres, and can be difficult to get to. At the very top-end, helicopter transfers and private jets help the luxury traveller move between the lodges they've chosen for their visit.

Motels of a variety of standards from luxury to just adequate can be found on the approaches to most towns.

There is a wide range of backpackers accommodation around the country, including a network of Youth Hostels that are members of the Youth Hostels Association (62 in 2004), and a network of Nomads Hostels [25]

Bed and Breakfasts are popular with visiting Brits and Swiss as well as homestays, farmstays and similar lodgings - some of which are in the most unlikely places.

For uniquely New Zealand accommodation, there are Māori homestays and tourist-catering marae stays.

There are a number of commercial camping grounds around the country, as well as camping sites within all of the national parks. One way that many tourists travel around New Zealand is in a self-contained campervan, a motorised caravan or large minibus, that can be driven by anyone who holds an ordinary car driver's licence.

If you are travelling into the backcountry on foot, the Department of Conservation has many backcountry huts that can be used under a permit system. Be aware that these may not be available in peak times (but you may still camp at a hut and use its facilities for a reduced rate).

Free camping is also available in many places. Unless there is a "no camping" sign it is common to find a tent or hammock pitched for the night in many picnic areas or in a grove of trees off the road. Cycle tourists especially will rarely need to pay for camping, only for showers and laundry. Multi-day camping in these areas is often frowned upon, and in conservation areas camping outside designated areas may attract a fine. A map of over 1500 legitimate camping sites is the I Respect NZ Map [26].

New Zealand was one of the first countries in the world after the UK to develop a dense WWOOF [27] network. WWOOF is a world wide network where travellers ("WWOOFers") stay as volunteers on farms and receive food and accommodation in exchange for half a days help for each night they stay. The Nelson Tasman region in the South Island is particularly rich in WWOOFing possibilities. HelpX [28] which is similar to WWOOF but is not restricted to just organics, originated and has its largest country network in New Zealand.

Couchsurfing is popular in New Zealand with most major centres sporting active forums and groups as well as having hosts all around the nation. [29]


For many years, New Zealand schools and universities have educated foreign students from the countries of Southeast Asia and education has now become a major source of export earnings for the country. In recent years English language schools have been established for students from the region, particularly South Korea and China, but also many other countries.

Education in New Zealand is compulsory from age 6 to 16 years, though almost all children begin attending school at age 5 and often stay at school for 13 years, until 17 or 18 years old. Primary schooling is from Year 1-6 (formerly J1-Standard 4), intermediate schooling is Year 7 and 8 (formerly forms one and two), while secondary schooling is from Year 9-13 (formerly forms 3 to 7). In some primary and secondary schools one or both of the intermediate years may be combined with either the primary or secondary years. There are also Middle Schools which cover the intermediate years and the first two years of secondary, but these are rare.

Secondary schools are also called high schools (generally Years 9-13) and colleges (generally Years 7-13). A college does not refer to universities in New Zealand unlike in some other countries, though some specialised single-subject tertiary training-centres may also be called colleges.

Primary, intermediate and secondary compulsory schooling is free for citizens and permanent residents, although some nominal fees are generally charged to cover consumable materials. Tertiary education is state assisted, with part of the tuition costs funded by the state. International students will need to pay for their education; in some cases this includes a national profit margin.

The Ministry of Education has established a Code of Practice that New Zealand educational institutions enrolling international students need to abide by. This Code of Practice includes minimum standards for the 'PC 'pastoral care of international students. Primary school students, or those age 10 or under, need to either live with a parent or else board in a school hostel. Additionally, older students, who are under age 18, may live in homestays, temporary accommodation or with designated caregivers. Where the institution arranges accommodation for students older than age 18 the code of practice applies to their accommodation situations also.

New Zealand citizens, permanent residents and refugees can receive financial assistance through loans and allowances, to pay the tuition fees and to attend tertiary education at Universities, Polytechnics, Whananga ( Māori operated universities/polytechnics) and Private Training Providers. Overseas students will need to pay the full tuition fees and their own living costs while studying at a New Zealand institution.

Overseas students need to have a student visa and a reasonable level of cash to spend in order to undertake a course of study at a New Zealand based educational institution. Visas are generally valid for the duration of the course of study and only while the student is attending the course of study. New Zealand educational institutions will inform the appropriate immigration authorities if a student ceases to attend their enrolled courses, who may then suspend or cancel that student's visa. Educational institutions often also exchange this enrollment and attendance data electronically with other government agencies responsible for providing student assistance.


To work in New Zealand you need to be a citizen or current permanent resident of either New Zealand or Australia, or else have a work permit or appropriate visa. If you are intending to work in New Zealand you should obtain a work permit along with any tourist visas you might apply for.

You will also need to have a New Zealand bank account, as the vast majority of employers pay using electronic banking rather than in cash; an Inland Revenue Tax Number, as witholding tax or income tax will be deducted from your wages by your employer; and a tax declaration form, as tax will be deducted at the no declaration rate of 45% unless you have a tax code. More information about New Zealand's tax system, including appropriate forms, can be obtained from Inland Revenue [30].

The process of applying for an IRD number is between 8-10 working days. You will need to fill in the IRD number application form, and provide a photocopy of a passport or New Zealand birth certificate. It is possible to apply for the IRD number, then call the department around a week later to request the number by phone, however this will depend on the workload of the processing centres at the time. Calling the IRD requires several forms of ID, it is ideal to be able to provide your passport number and full address when requested.

New Zealand operates a simplified tax system that tends to collect more tax than people need to pay because employers pay their worker's tax when they pay their workers. The obligation is then on the worker to claim overpaid tax back, rather than declaring their income and paying any extra tax. Be careful though, if you choose to work in New Zealand and you stay more than 183 days in any 12-month period, your worldwide income could be taxed. New Zealand has double taxation agreements with several countries to stop tax being paid twice. A safe rule of thumb is to pay all tax demands and not seek claims for redress on any matter.

Being a foreigner means that your New Zealand income is subject to local income tax at the fullest levels. Although many people believe that they can collect all their tax back when they leave the country, this is not true. It may be the case that filing an income tax return may result in a small refund if working for only part of the year; however, this is not likely the case. Tax in all its forms in New Zealand amounts to around half of a worker's income.

Short term

New Zealand is currently (2013) still experiencing a period of relatively high unemployment as it feels the effects of the international monetary crises including the US Subprime loans and the European Euro monetary crises. Therefore, many positions are filled to capacity and many prospective employees are actively seeking work.

Seasonal work such as fruit picking and other agricultural work is sometimes available for tourists such as backpackers formally but always available illegally. More information about legal seasonal fruit picking work can be found at Pick NZ [31].

New Zealand has a number of reciprocal Working Holiday Schemes, which allow people between 18 and 30 to travel and work in New Zealand for up to one year and vice versa. At present young citizens of a number of countries from Europe, South America, North America and Asia can apply. These schemes are enormously popular and in many instances participants can apply to stay in New Zealand longer once they have completed their one year stay. Information on all the various schemes and application details can be found at: [32]

Long term

If you want to stay in New Zealand long term, you should apply well ahead of time. New Zealand operates a points system for assessing applicants.

Refugee applications should be made before arrival since NZ has a formal refugee induction programme.

Those who turn up in a New Zealand airport arrival lounge without papers, claiming refugee status, may find themselves put on a return flight to their country of origin or in jail awaiting the outcome of legal proceedings.

Stay safe

The emergency telephone number in New Zealand is 111.

Ambulance, Fire, Police, Coastguard and Marine and Mountain Rescue can all be rapidly contacted via this one, FREE, emergencies only number.

This number (or 112 or 911) also works from mobiles - even when there is no credit available and even if no SIM card is present at all!
*555 can also be called for non-emergency traffic incidents from mobiles.

Full instructions are on the inside front cover of every telephone book.

  • 0800161610 - Deaf emergency fax (connects to police)
  • 0800161616 - Deaf emergency textphone/TTY (connects to police)
  • 0800764766 - Poisons and hazardous chemicals emergency
  • 0800611116 - medical advice ("Healthline", run by the Ministry of Health)
  • 0800808400 - railway emergencies (KiwiRail Network)

Crime and security

While difficult to make international comparisons, the level of crime in New Zealand is similar to other western countries. Dishonesty offences, such as theft, are by far the most frequent type of crime. Travellers should take simple, sensible precautions such as putting valuables away out of sight or in a secure place and locking doors of vehicles, even in remote locations, as much of this crime is opportunistic in nature.

Violent crime in public places is generally associated with alcohol or illicit drug consumption. Rowdy bars or drunken crowds in city centres, or groups of youths in the suburbs, are best avoided, especially late at night and in the early morning. New Zealanders can be somewhat lacking in a sense of humour when their country or their sporting teams are mocked by loud or drinking tourists.

There are occasional disturbing high profile media reports of tourists being targeted in random violent robberies and/or sexual crimes. These crimes tend to happen in more isolated places, where the chances of the offender being observed by other people are low. The chance of falling victim to such misfortune is still low. Although crime statistics reflect an increase in violent crime, the increase is entirely explained by increased detection of family violence, a key focus area for Police. Tourists are unlikely to be affected, as such crimes usually take place in the privacy of New Zealanders' own homes.

The New Zealand Police[33], a national force, are generally polite and helpful. Police regularly conduct drink-drive blitzes, often setting up screening checkpoints all around an area, including all lanes of motorways. Being caught drinking and driving will result in being invited to accompany the officer to a police station, or a roadside Booze Bus for an evidential breath test, blood test, or both. Being found with excess breath alcohol, or refusal to undertake testing will result in an arrest, appearance in Court, with a possibility of time in prison, as well as a hefty fine and disqualification from driving.

Fixed and mobile speed cameras as well as hand held and car speed detectors are used frequently. Police have no official discretion for speeding offences and will write tickets for all vehicles caught exceeding the speed limit by more than 10 km/h. In some locations, such as near schools, even exceeding the speed limit by only 5km/h will result in a ticket. Police have recently upgraded their pursuit training, following a number of deaths of both offenders and innocent third parties during vehicle pursuits.

In New Zealand, armed police are highly unusual and usually rate a mention in the media. Although all police officers are trained to handle firearms, these are normally openly carried only when the situation requires such weapons, such as an armed offender. Traditionally, New Zealand police carry only batons and offender control pepper spray. Tasers are currently being introduced in Wellington and Auckland. However, first response patrols will generally have recourse to firearms locked in their vehicle.

Natural hazards

Severe weather is by far the most common natural hazard encountered in New Zealand. Although New Zealand is not subject to the direct hit of tropical cyclones, stormy weather systems, from both the tropics and the polar regions, can sweep across New Zealand at various times of the year. There is generally a seven to ten day cycle of a few days of wet or stormy weather followed by calmer and drier days as weather systems move across the country. The phrase four seasons in one day is a good description of New Zealand weather, which has a reputation for both changeability and unpredictability. The phrase is also a popular Kiwi song.

Weather forecasts are generally reliable for overall trends and severe weather warnings should be heeded when broadcast. However both the timing and intensity of any weather events should be assessed from your own location.

You should always seek advice from the Department of Conservation when trekking in alpine areas. There are annual fatalities of both foreign nationals and New Zealanders caught unaware by the weather.

There are other natural hazards you may encounter, though far more rarely:

  • Strong earthquakes - New Zealand, being part of the Pacific Ring of Fire, sits astride a tectonic plate boundary and experiences large numbers (about 14,000/year) of small earthquakes every year, a few (about 200/year) are noticeable and the occasional one causes damage and sometimes loss of life. The last big one causing serious loss of life was on 22 February 2011 10 km south east of Christchurch. It was a 6.3 magnitude with the depth a only 5 km, the death toll was 185. The latest quake news is reported by GeoNet [34].
  • Volcanic eruptions - New Zealand has a number of volcanoes that are classified as active or dormant. Only Mount Ruapehu and White Island have been active recently. Volcanic activity is monitored by GeoNet.
  • There are almost no poisonous or substantially dangerous animals. The katipo and redback are the only two venomous spiders and bites from both species are extremely rare. Serious reactions are uncommon and unlikely to develop in less than three hours, though you should always seek help at your nearest hospital, medical centre, or doctor. The white-tailed spider can also deliver painful bites but is not considered dangerous to humans. [35] No large mammalian predators are present and no large predatory reptiles. Certain species of Weta (an insect, that looks a bit like a huge grasshopper or cricket) can deliver a painful but harmless bite.

Stay healthy

New Zealand has a very high level of ultraviolet radiation and skin cancer, around 40% more intense than you will find in the Mediterranean during the summer. Sunglasses and sunscreen are highly recommended, especially if you are of Celtic descent.

Visiting the doctor will cost about $60 and may vary between practices and localities. The New Zealand public hospital system is free of charge to Australian, British and New Zealand citizens but will charge other nationals for treatment received. An exception to this is in the case of any accident when the Accident Compensation Commission (ACC) will pick up the tab. Travel insurance is highly recommended.

New Zealand has high and equitable standards of professional health care comparable with Sweden or Australia. Tap water is drinkable but precautions should be taken against Giardia when tramping.


Social behaviour

As a tourist, in general New Zealanders will hold you at a very safe distance and thus are not easily offended. However if you get the chance to get to know some of them better, a whole new set of complicated social rules comes into play. In general they are a very warm, sociable and forgiving people. However many New Zealanders, especially those who have not lived in foreign countries for an extended period of time, are unaware of the peculiarities of their culture; sometimes the outsiders are blamed for the inevitable misunderstandings. The following generalisations should thus be kept in mind:

  • Be exceedingly polite. Always say please and thank you. At a cafe for example, if you wanted a second fork, it would be considered perfectly ordinary to say to a staff member, "Excuse me, sorry, could I please have another fork? Thank you."
  • It's polite to offer to help out, for example with washing the dishes after a meal. Your offer will be denied, at which point you must immediately ask "Are you sure?". Offering once and then failing to ask "Are you sure?" is considered cheeky at best, rude at worst.
  • The reverse is true: if something is offered to you, the person offering doesn't necessarily want you take it.
  • If staying for more than a few days at someone's house, if they are younger than 30-35 it is considered polite to leave a token amount of money, say $20, to 'cover the power bill', especially if you are the guest at a shared flat/apartment/house.
  • New Zealanders tend to swear a lot. Sometimes they may even use profanity when describing you. It generally isn't meant to be offensive, its just their vocabulary.
  • Speech is often understated. "It's all right" often means it's the best thing ever, depending on the tone of voice. "He was a bit rude" means he was extremely rude.
  • New Zealand society is understood by New Zealanders to be classless and egalitarian; this is mostly true, and largely functions by avoiding having discussions about money or by showing wealth. New Zealanders, even wealthy New Zealanders, tend to behave in a somewhat frugal manner. Don't talk about or show off money, property, rent or income.

Māori culture

Māori cultural experiences are popular tourist attractions enjoyed by many people, but as with any two cultures encountering one another, there is room for misunderstanding. Some tourists have found themselves more confronted than they expected by ceremonial challenges and welcomes. These are serious occasions, and avoid chatter and laughing. People have been attacked by their entertainers for appearing to not treat it with the highest sacredness. Have jokes and laughs later. There will be plenty of time to relax later when the hangi is lifted.

Māori and non- Māori New Zealanders are generally on good terms, but from time to time there have been frayed relationships between the two.

Remember also, that New Zealand is still a very young nation by many standards and its identity is still being formulated. Commenting that New Zealand is subservient to the United Kingdom is sometimes admired and other times despised, and although New Zealand coinage is adorned with British royal figures, New Zealand is an independent member of the Commonwealth and to say that New Zealand is almost identical can be offensive to some.

Relationship with Australia

While Australia and New Zealand have close foreign policy ties, considerable intermigration and overlapping cultures, saying New Zealanders are basically Australians will not gain you any New Zealander or Australian friends. Although Australians and New Zealanders may seem the same to you, they do not consider themselves the same. It is pretty much the same relationship as with Canadians and Americans or with Irish and British.

Some Australians may joke about New Zealand being another state of Australia, but that does not make it one. In many ways, Australia and New Zealand have a similar outlook towards the other, with the same cliched jokes being made.

Despite the jokes about New Zealand, many Australians have a genuine affection for the New Zealanders. This can be traced back to ANZAC (Australia and New Zealand Army Corp), participation in two world wars, particularly the Gallipoli campaign, North African Campaign, Korea, Vietnam, the Malaya Crisis, Solomon Islands, etc.

Like many neighbouring countries Australia and New Zealand enjoy slagging off at each other. Perhaps the wittiest, which is even admired by Australians, came from Sir Robert Muldoon, former NZ Prime Minister, who was asked what he thought of the constant migration from NZ to Australia. His reply was: "I think it is a good thing, as it raises the IQ of both countries".



Internet access is expensive and metered because of the single cable connection to the rest of the world. It's available in cyber cafes and there are many of these in the major cities but avoid cyber cafes without using a trusted and reliable Anti-virus application. Hourly rates are usually in the range of $4-8, with cheaper rates of around $2-4 at cyber cafes within the main city centres.

Many public libraries have public Internet access. There may be a charge - although that is changing. The Auckland City Public Library allows two 15 min sessions a day at no charge. Some providers, such as the Christchurch City Library network, offer free access only to some sites such as Google, the BBC and Al Jazeera and those in the ".nz" top level domain. Nelson Library [36] has unlimited free Wi-Fi and 23 free terminals.

The Aotearoa People's Network (APN) has been working to bring Internet access (both wired and Wi-Fi) to all libraries and these connected libraries are good places to check your e-mail and do some research.

Vouchers for Wi-Fi access can be bought from many Starbucks cafes, and many McDonalds have free Wifi for paying customers. It is becoming more common for Wi-Fi to be provided at hotels and motels using vouchers, but it is seldom free as part of your room rate. Wireless Hotspots are located in many cities and towns all over New Zealand [37] from dedicated Wireless providers from whom you can buy connect time. Many camping holiday parks also have such services available.

Both the airport and CBD in Wellington have free Wi-Fi but the airports at Christchurch and Auckland both charge a fee for wireless service in their terminals.


New Zealand has a well developed and ubiquitous telephone system. The country's main phone company, Telecom, claims (as of 2009) to have about 4000 payphones in NZ which can be easily identified by their yellow and blue colours. All of them accept major credit cards and a variety of phonecards available from retailers. You may have to look hard for a payphone that accepts coins.

  • The country code is 64. New Zealand telephone numbers can be looked up online at [38].
  • The emergency telephone number from all telephones is 111 (you may need to use a prefix to get an outside line from business systems, usually 1). An emergency services call is normally answered with a voice request for Police, Fire or Ambulance, respond as appropriate and you will then be switched to the requested service. (Other common international emergency numbers like 112, 911 and 999 may also work, but do not rely on it)

Mobile phones

Mobile telephone coverage is effectively national in near urban areas although the mountainous terrain means that outside the urban areas, and especially away from the main highway system, coverage does have huge dead patches. Do not rely on mobile phones in hilly or mountainous terrain. Mobile telephone users can call *555 only to report Non-emergency traffic safety incidents, such as a breakdown, road hazard or non-injury car crash, to the Police.

There are currently three major mobile carriers in New Zealand.

  • Telecom [39] operates a UMTS (3G) network, named XT Network, nationwide on 850MHz with supplementary 2100MHz in metropolitan areas. (the same frequencies as Telstra in Australia and AT&T in the U.S.)
  • Vodafone [40] operates a GSM network on 900MHz/2100 MHz and a UTMS (3G) network operates nationwide 900MHz with supplementary 2100MHz coverage.
  • 2degrees [41] operates a UMTS (3G) network (2100MHz) in Auckland, Wellington, and Christchurch, with supplementary GSM coverage provided elsewhere by Vodafone.

Airports and shopping malls will have stores from Telecom and Vodafone available for purchasing access and getting information about their networks. A prepaid sim-card connection pack with $10 credit from Telecom or Vodafone costs around $30, and prepaid sim-cards from 2degrees cost $10. Telecom has broader coverage in remote areas away from major cities compared to Vodafone and 2degrees.

In regards to purchasing and using local mobile Internet broadband such as a USB mobile broadband card for a laptop or a micro-sim for an Apple iPad, Telecom seems to have the best data coverage in New Zealand outside of Auckland itself (where Telecom and Vodafone appear to be roughly equal). Telecom's mobile coverage and data network availability may even be the only option in certain areas such as Hawke's Bay, the southern part of the North Island and the South Island where Vodafone coverage can be spotty.

Postal mail

The national post office is New Zealand Post [42]. If you are staying in one place for a while, you can rent a PO Box from them. NZ Post also offer overnight and same day courier services across New Zealand. [43]

  • New Zealand Post (Poste Restante), Is available at Post offices across the country. This is an inexpensive service for receiving letters and parcels while you are visiting New Zealand from overseas.
  • New Zealand Post (Counter delivery), Is available nationally at local PostShop and some PostCentre outlets. Use the Counter delivery service if you need a short term mailing address of up to three months.

Postcards cost 50c to send within New Zealand (2-3 days) and $1.80 to send internationally (3-10 days). Letters up to DL size (130mm×235mm) cost the same as postcards within New Zealand and to Australia and the South Pacific, with letters to other destinations costing $1.80 for economy service (10-25 days), and $2.30 for standard service (6-10 days).


New Zealand has five nationwide free-to-air television channels, as well as some regional stations and several networks with sub-national coverage.

Free-to-air digital television is being rolled out with a total of 25 channels being broadcast.

Cable television is not well developed, but direct broadcast satellite technology is available across the nation, with both free-to-air (Freeview Satellite[44]) and pay television (through the Sky network).

Most hotels and motels have the national channels, some Sky channels and whatever else is broadcast in the local area. Most New Zealand televisions are equipped to handle Teletext which provides news, weather, sport, etc. in text format. The main page is page 100. Page 431, for example, is Auckland Airport arrivals and departures. Page 801 provides a caption text service for some TV programs which allows hearing impaired people to read subtitles.

New Zealand has a large number of radio stations, on both AM and FM, with at least one local station and a number of nationwide network stations broadcast in each major city or town.

  • National Radio is a government funded, non-commercial, spoken features style national network with some music. It broadcasts news and detailed weather forecasts, generally hourly, with detailed mountain and marine forecasts a couple of times a day on both AM and FM (around 101 MHz FM). Operated by Radio New Zealand [45].
  • There are a number of FM visitor information stations around the country.

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