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Difference between revisions of "Tech:Permissions errors with images"

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m (Additional comments)
(closing, as it appears to be fixed)
 
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: This is working for me again now.  Looks like [[User:IB-Dick]] fixed it. -- [[User:Wrh2|Ryan]] 16:06, 23 August 2011 (EDT)
 
: This is working for me again now.  Looks like [[User:IB-Dick]] fixed it. -- [[User:Wrh2|Ryan]] 16:06, 23 August 2011 (EDT)
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::This does appear to be fixed now. Closing.  --[[User:Peterfitzgerald|Peter]] <small><sup>[[User_talk:Peterfitzgerald|Talk]]</sup></small> 17:16, 23 August 2011 (EDT)
  
 
== Sign below, please ==
 
== Sign below, please ==
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[[Category:Open bug reports]]
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[[Category:Fixed bug reports]]

Latest revision as of 21:20, 23 August 2011

What happens[edit]

Cannot delete, upload or resize images. From en:Wikitravel talk:Destination of the Month candidates#Problems with Previously Off the beaten path:

"I have changed this month's OtBP on the main page. I have tried repeatedly to edit en:Previously Off the beaten path to add the June and July selections but keep getting an error message, "..... unable to create thumbnail, permission denied....". Please can somebody else try.--Burmesedays 12:01, 18 August 2011 (EDT)
Same problem for me. --Peter Talk 17:02, 18 August 2011 (EDT)
I just deleted several images (per VFD) without getting any errors, but the images are still there and there is no record in the deletion log. Something is clearly amiss - I've filed a bug report at shared:Tech:Permissions errors with images. -- Ryan 20:11, 18 August 2011 (EDT)

See also Pub#Error when uploading images:

I get the following error when uploading images. "Internal error. The upload directory (public) is not writable by the webserver." Anyone having the same issues and an idea what to do? --globe-trotter 19:59, 17 August 2011 (EDT)
Same error right now. --Burmesedays 23:39, 17 August 2011 (EDT)
Me too! --Dblasin 19:47, 18 August 2011 (CDT)
Still broken. See [1] for example. --Burmesedays 02:13, 19 August 2011 (EDT)
Just in case anyone from IB is unsure what the above URL is supposed to show, hitting the "Preview" button shows a page with "Error creating thumbnail: convert: unable to open image `/var/www/wikitravel/upload/shared//thumb/d/d6/Tongren-chedi.jpg/200px-Tongren-chedi.jpg': Permission denied." instead of the image. -- Ryan 11:45, 19 August 2011 (EDT)
And 48 hours later, still the same problem. This is a serious issue IB. Perhaps someone could at least have the courtesy to acknowledge they have seen this report? --Burmesedays 22:47, 19 August 2011 (EDT)
They did, on the Pub. LtPowers 09:40, 20 August 2011 (EDT)
See that now. Thanks IBobi.--Burmesedays 12:25, 21 August 2011 (EDT)

Raising this again today. Gonna push for a resolution ASAP. I'll update with an ETA when I have it, thanks guys.--IBobi 13:03, 23 August 2011 (EDT)

Hi all. We're on the trail on this one and expect a resolution today. Please update here or at http://wikitravel.org/shared/Top_bugs#List_of_top_bugs_and_voting is you see that this is working before I do. --IBobi 15:14, 23 August 2011 (EDT)

When it happens[edit]

This apparently started on or near 17-August-2011. Prior to that this functionality worked as expected.

What should happen[edit]

Deleting an image should delete an image, resizing and uploading images should not throw errors.

How to fix it[edit]

It looks like permissions changed on a server - someone from IB will need to fix them.

Additional comments[edit]

I successfully uploaded a new version of Image:Map - Niagara Falls NY - Downtown.png, but thumbnails don't update, either on :shared or on :en. I don't know if this is related. LtPowers 11:12, 19 August 2011 (EDT)

This is working for me again now. Looks like User:IB-Dick fixed it. -- Ryan 16:06, 23 August 2011 (EDT)
This does appear to be fixed now. Closing. --Peter Talk 17:16, 23 August 2011 (EDT)

Sign below, please[edit]

-- Ryan 20:11, 18 August 2011 (EDT)

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