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US Airways offers two class service on both international and domestic flights, including express flights on Canadair CRJ-700, CRJ-900 and Embraer 175 regional jets. Express flights on smaller regional jets and turboprops are all-economy. On longhaul international service, the premium cabin is called Envoy, while on domestic and shorthaul international service, it is called First Class.
US Airways sets aside window and isle seats at the front of the main cabin as "Choice Seats." While they are physically the same as other coach seats, they are the first to be served and among the first to disembark. They can be purchased for between $5 and $25, depending on the length of the flight, and are available free to Dividend Miles preferred members. Exit row and bulkhead seats are exclusively available to preferred members prior to the day of departure.
Frequent flyer program
US Airways' frequent flyer program is called Dividend Miles.
Dividend Miles members can earn miles when flying on any Star Alliance carrier, as well as Hawaiian Airlines (inter-island flights only), Virgin Atlantic (United Kingdom), Qatar Airlines, Royal Jordanian, and Bahamasair. All paid flights on US Airways, US Airways Express as well as United Airlines earn full mileage, while mileage accrual on other partner airlines depends on the fare paid from zero to 100% of flight mileage. In addition, miles can be earned with a variety of travel, retail, and financial partners.
Miles can be redeemed for award flights on any of the airlines listed above, subject to availability. For itineraries exclusively involving flights on US Airways and US Airways Express, it is also possible to pay a higher amount of miles to bypass capacity controls.
Miles can also be redeemed for single class of service upgrades on US Airways, however if the passenger is not traveling on a full fare (Y or B) then a surcharge applies. Upgrade awards are also available on other Star Alliance carriers, although the passenger must be traveling on a full fare.
Dividend Miles cannot be transferred into other programs, but can also be redeemed for hotel stays, car rentals, and some newspaper and magazine offerings. Miles earned do not expire as long as there is some earning or redemption activity at least once every 18 months.
Preferred status is earned based on the number of preferred qualifying miles (PQMs) or preferred qualifying segments (PQSs) flown in a calendar year on US Airways, US Airways Express, any Star Alliance carrier, or Virgin Atlantic (but not the other airline partners listed above). Preferred members are given priority check-in, boarding, and standby privileges, a dedicated reservations line, baggage fee waivers as well as bonus miles, complimentary upgrades to First Class on domestic flights among other benefits.
The basic status levels are:
A Million Miler, one who has flown 1 million miles on US Airways and US Airways Express (including miles flown on AmericaWest Airlines prior to their merger with US Airways in 2008). Million Milers receive Silver Preferred status for life, regardless of future flight activity.
US Airways' main lounge network is called the US Airways Club. The clubs offer light refreshments such as fruit and crackers, complimentary soft drinks and some alcoholic beverages (domestic beer and house wine) and WiFi. Premium beverages and meals are available for purchase. The US Airways Clubs are open to paying US Airways or United Club members, passengers traveling in Envoy (or any Star Alliance International Business Class or First Class) as well as Star Alliance Gold members; (United, and US Airways Star Alliance Gold members are only granted access when on a same-day international itinerary on a Star Alliance carrier, however). One-time passes are available for $50 at the club, or $39 online.