The story goes that Surabaya's name derives from the Javanese words Suro, meaning shark, and Boyo, meaning crocodile. With over 3 million people, unpretentious Surabaya is the be the second-largest city in Indonesia, but it's a little lacking in sights. However, many people come here on business, and Surabaya is also a gateway city for Mount Bromo and Bali. The city's tree-lined streets and renovated pavements will impress those newly arrived from other cities in the archipelago, though in general the city's attractions tend to be more apparent to those who make it their home rather than to short-term visitors.
Very tropical and you need to wear casual, light clothes: t-shirts, shorts, sandals or shoes. Temperatures vary little through the year, with daytime highs around 32-34 degrees Celsius, falling at night to 22-26 degrees. During the rainy season (November-April) be prepared for occasional flash floods and traffic jams, although it's not as bad as Jakarta.
The national language, Bahasa Indonesia (Indonesian), is the medium of government, commerce and education. Many locals also speak the regional language, Javanese (sometimes with a local accent). There is a surprising amount of English visible in Surabaya on advertising and signs, and English is the most widely understood foreign language.
Surabaya's Juanda Airport (SUB) is the second busiest in the country after Jakarta's Soekarno-Hatta, with very frequent flights to Jakarta and other major Indonesian destinations, as well as some direct international flights to destinations including Singapore, Kuala Lumpur, Penang, Bangkok, Hong Kong, Taipei, Guangzhou and Bandar Seri Begawan. A new, fairly spiffy terminal opened in 2006, with all the facilities you'd expect (ATMs, car rental, etc), and international and domestic flights now depart from the same building.
Officially, you're supposed to buy fixed-fare taxi coupons from the "Prima Taxi" stand for the 18 km trip into town, around US$7-10 depending on your exact destination. In practice you may be able to get a driver dropping off passengers to pick you up. If you're going further away (eg. Mount Bromo), it'll be cheaper to a rent a car with a driver instead.
There is an Airport Bus service operated by DAMRI (same company as in Jakarta), which goes to the Bungurasih bus station. Buses stop in front of the terminal, are air-conditioned and reasonably comfortable, ticket costs Rp 15.000. The bus terminal, however, is hectic and is only slightly closer to the city center than the airport - going there makes sense only if you continue by bus to another city (e.g. Malang, Probolinggo), or do not mind to continue in a local bus.
Malaysia Airlines, ☎ +60 378433000, flies daily to Surabaya. 
AirAsia, flies daily to Surabaya, .
There is a large waiting room on the top of the airport terminal (accessible directly from outside), it could be very useful if your flight is delayed or if you have to wait here for one night.
An airport charge of Rp 150,000 is levied upon passengers departing on international flights, Rp 30,000 for domestic flights.
Surabaya has two main stations, Surabaya Pasar Turi and Surabaya Gubeng. Seats in eksekutif (first class) and bisnis (second class) for any intercity journey can be reserved up to 30 days in advance at any major railway station in Java.
Stasiun Pasar Turi
Trains using the northern main line from Gambir Station in Jakarta take at least ten hours to arrive at Pasar Turi, while trains using the southern main line take no less than 15. Air-conditioned trains are available on both routes, though. The Argo Bromo Anggrek, Sembrani and Gumarang trains use the northern line, while the Bima uses the south line. All these trains have A/C eksekutif accommodations.
Trains from Bandung and Yogyakarta use the Gubeng station. The Argo Wilis travels at daytime, allowing passengers to enjoy the scenery in the western part of the route. The Sancaka travels to Yogyakarta via Solo twice a day and takes approximately 6 hours. Railway connections to Bali are made by the twice-a-day Mutiara Timur express to Banyuwangi, transferring to buses before the ferry crossing to Gilimanuk. Don't forget to buy salak bali.
Slow and packed local economy-class trains from Malang arrive at Kota station (also known as Semut) and passing through Gubeng station as they come in from the south.
Surabaya has frequent bus connections from all parts of East Java and from major cities in other parts of Java and beyond. The main bus terminal is at Bungurasih, about 10 km south of the city. There are frequent shuttle buses from Malang (Rp 20.000 for air conditioned, less for "ekonomi") and Probolinggo (for Mount Bromo), so just turn up. Long-haul bus journeys are best booked in advance.
There are many people inside the terminal trying to solicit passengers to the bus of the company from which they get a commission, and they are especially bothersome to the foreigners. If you follow them to the bus, you are likely to get offered an inflated (Rp 200.000 or even more to Bali) price, even though there's an official price list (you can see it at the exit to the platform). Ticket offices do not guarantee you to be safe from overcharging - most of them are private, and there's no price posted on the window, so shop around. It may make sense to bargain if the price is certainly too high. Prices may be slightly higher during high demand periods like weekends and public holidays.
To Denpasar in Bali, fair price is Rp 100,000-120.000 by eksekutif night bus, including the ferry trip between Banyuwangi and Gilimanuk, mineral water and a meal. Buses depart from Bungurasih bus terminal in Surabaya, and arrive in Gubeng bus terminal in Denpasar. Duration: in 10-12 hr.
Ticket to Jakarta should cost Rp 130.000-150.000 in eksekutif bus - however the trip may be extremely tedious. The road is one of the busiest in Indonesia - despite that, much of it has only one lane in each direction, and there are lots of slow heavy trucks. There will be 3 or 4 rest stops on the way (20-30 minutes each), and at least some traffic jams near Jakarta, so even in an express bus what was advertised as 13-14 hours journey could easily turn into 18 or even 20.
Another option is to go by minibus (known in Indonesia as travel). A number of companies run door-to-door minibus services from and to major destinations in Java, including Malang and Yogyakarta. These services are both more convenient and more expensive than public buses. Seats can be booked in advance through company offices, and also through many hotels and travel agents.
Taxis are plentiful on the streets of Surabaya. Some taxis are not renowned for their reliability so stick to the well known firms: Blue Bird Group ☎+62 31 3721234, Orenz Taxi ☎ +62 31 8799999, Silver and Express. Always insist on a metered fare. Figure on Rp 20,000 for a cross-town trip and Rp 70,000 to the airport. Flag-fall is around Rp 5,000, but drivers will expect a minimum fare of Rp 15,000 for short trips. For longer trips, pay the fare shown on the meter rounded up to the nearest multiple of Rp 1,000. Drivers will appreciate a tip of a few thousand rupiah. Blue Bird increased it's minimum payment to 25.000 - still the most reliable taxi in town.
A trip from Stasiun Gubeng to Pasar Keputran should cost around RP 20,000.
Commuter city trains are extremely limited, serving some parts of Surabaya and Sidoarjo.
Train Stations in Surabaya
This is a large populous city and buses are usually crowded. There are two class of bus: standard buses which are usually very full and patas buses (supposed to be first class, but it is still... a bus.)
Bemos in East Java are sometimes called Angkot or Mikrolet. They are plentiful in Surabaya and can be hailed fairly randomly.
Angguna (Angkutan Serba Guna or multi purpose transport) are basically non-airconditioned, non metred (bargain the price) taxis. This makes them cheaper than taxis but they are often in a poor state of repair.
Becak is a traditional transportation in Surabaya but they are rarely used by visitors as they are not allowed on major streets.
Another option to discover Surabaya is by car and there are many car rental companies.
Surabaya is famous for rujak cingur, a local salad with sauce and cingur (slices of cooked cow nose). Try also the sate kelopo, satay with coconut rasp which you can find in Jalan Walikota Mustajab. Surabaya is home to a huge number of restaurants - this is an eating culture. Don't forget to try pecel, rujak cingur, gado-gado, semanggi, bakso, es cendol, es campur, es teler, and es kacang Ijo. ===International=== *Kafe Bromo, Sheraton Surabaya Hotel & Towers, Jl. Embong Malang 25-31, ☎ +62 31 546 8000. Offers delicious all day dining in a relaxed setting with a view that gives to pool. *Lung Yuan Chinese Restaurant, Sheraton Surabaya Hotel & Towers, Jl. Embong Malang 25-31, ☎ +62 31 546 8000. Enjoy the exquisite Chinese dishes at Lung Yuan Chinese Restaurant. The menu features fresh seafood, premium fish and other renowned Cantonese cuisine. Its private room is prefect for business meeting or family gathering * Tradewinds Restaurant, Jl. Raya Kupang Baru 17A. (email@example.com) ☎ +62 31 7326066 * JW Marriott Hotel. International buffet, French, Tang Palace Chinese and Japanese themed restaurants. * Angus House, World Trade Centre & HR. Muhammad. Premium quality steak. * Peking Duck, Tunjungan Plaza 4. Crispy Peking duck. * Sea Master, Mayjend Sungkono. Fresh seafood. * Boncafe, Mayjend Sungkono. Popular steakhouse next to the Sea Master restaurant. * Trattoria Valentino, Jl. Bukit Darmo Golf R-12, (next to the golf club). ☎+62 31 734 3124. Italian owned Restaurant, Wood fried pizza , hand made pastas. Family style, popular prices. Italian, English and Indonesian speakers. * Surabaya Suki, Jl Raya Gubeng 34. ☎ +62 31 501 5979 . Popular steam boat hang out. Also serves a variety of Chinese, Thai and other asian cuisines. Try "Thai Singkong" dessert. Also serve Hong Kong style Dim Sum all day and night. * Portofino, Shangri-la Hotel, Mayjend Sungkono. Great Italian Food, can be pricey. * Food courts, in all the main shopping malls offer a variety of Indonesian, Western Chinese and Japanese dishes at reasonable prices. The shopping malls also have good variety of small restaurants. *Ahimsa Restaurant, Kusuma Bangsa 80, ☎ +62 31 5350466. Open from 7AM-10PM daily. Best known vegetarian restaurant in stylish decor. Pan asian, chinese and Indonesian cuisine. * American Grill, Tunjungan Plaza 3 Lower Ground Floor. All you can eat American style salads soups hot appetisers, desserts, steak, seafood, chicken and salad. ===Indonesian=== * Soto Ayam Ambengan, Jl. Ambengan. Serves soto, a yellow soup with chicken meat, noodle, and cabbage. The soup is yellow because of the turmeric and other spices. * Hary Hary Restaurant, Jl. Musi 47. Special Indonesian grilled fresh fish and prawn in Dutch colonial house with cozy and classy atmosphere. Many other heritage recipes like tahu tek-tek,nasi goreng,sate kelapa, etc. * Puri Garden, Plaza Surabaya 1F. Tasty selection of Indonesian food with dishes for Rp 10,000-20,000. Try puri kuali asam, an Indonesian twist on the spicy Thai tom yam kung soup. * Bakwan Dempo, Jl Dempo, Bakwan and fried or braised stuffed intestines. * Bakwan Gili, Ps Atum, Authentic Bakwan. * Bakwan Kapasari, Mayjend Sungkono. Serving meatballs (called bakwan), soup, tofu (called tahu), siomay and more since 1930s. * Nasi Uduk Kebon Kacang, Jl HR Muhammad, Jl. Ahmad Yani. Serving nasi uduk, Indonesian version of nasi lemak. * Bakwan Dempo 19, Jl. HR Muhammad 46. Try Bakwan campur, meatballs (bakwan) with siomay, tahu. * Depot You Yuen, Jl Undaan Kulon 87. Local vegetarian cuisine. Indonesian speakers only. * Ayam Bakar Prima Rasa, Jl.Kusuma Bangsa 3a, Jl.Raya Manyar Kertoajo 78, Jl.Raya Kupang Indah 1a, Jl. Indonesian food, especially grilled chicken (ayam bakar). BBQ fish (gurame bakar) with nice soy sauce, fresh fried fish (gurame goreng) looks like it is flying when served. * Ikan Bakar Cianjur, Mayjend Sungkono, Jl. Manyar Kertoarjo V. Try the ikan pesmol, fried fish with delicious local sauce or Nila Goreng, fried Nila fish with sambal or 'hot sauce'. * Ayam Goreng Kertajaya, Jl Pemuda (opposite Bonnet Supermarket and to Jl Jaksa Agung Suprapto. * Kartika Pujasera, Jl. Diponegoro. Pujasera is the abbreviation of 'Pusat Jajan Serba Ada' or if translated in English, 'complete snack Centre'. Here you can order various local food, ranging from semanggi, bakso, pecel, tahu tek, mie kluntung, gado-gado, lontong balap, bakwan kotak, bebek goreng. * Rawon Setan, Jl. Embong Malang, (opposite JW Marriot Hotel). Open 24 hr a day. Favourite among the locals. * Sate Klopo Ondomohen Jl. Walikota Mustajab. Local minced beef satay mixed with shredded coconut. One of Surabaya Cuisine ===Fast food=== * A&W, TP3 food court. SuperMall * McDonald's, TP3 food court, Galaxy Mall, Surabaya Plaza, and almost any other mall/plaza * KFC, Jl. Basuki Rachmat 16-18 (Gelael Supermarket). The original KFC, available in many larger malls. * Burger Bunder, Jl. Gayungsari Barat 125. The original recipe surabaya burger ===Ice cream and pastry=== * Jasmine Ice Cream and Pastries, Grand City Mall lt 2-38, Jl. Gubeng Pojok no. 1, Galaxy Mall Lt 2 - 315. ☎ +62 31 594 7452, ☎ +62 31 7099-1431 * Ibu Hasan, Jl. Manyar Rejo 8, Surabaya. Tel.: (62)(31) 594 8710. Jl. Kutai 25 A, Surabaya. Tel.: (62)(31) 709 9975. Website: Ibu Hasan. Local bakery chain. * Baskin and Robbins, JL. Komp Ruko Mangga Dua Blok A.9 No. 10. ☎ +62 31 843 2545. Galaxi, Jl. Dharmahusada Indah Timur No.37 Lt.2.☎ +62 31 593 7159. Plaza Tunjungan 4 - Jl. Embong Malang 7-21, ☎ +62 31 535 5081. Pakuwon Supermall, Perumahan Pakuwon Indah, ☎ +62 31 739 0331. Golden City Mall, Jl H. Abdul Wahab Siamin 2- 8.☎ +62 31 565 3386. Baskin and Robbins. Ice cream parlour. * Es Krim Zangrandi, Jl Yos Sudarso. The oldest ice cream stall in town. Located in downtown area, at Jl. Yos Sudarso, near the Balai Pemuda * Turin Italian Es Krim, Jl Embong Kenongo. * Amore, Jl Raya Kertajaya Indah. * Cocofrio Ice Cream, Jl Dharmawangsa 113-A-B ==Drink== *15 Palms (Pub and Sports Bar), Taman Gapura, Blok H 1 (Citraland), . 4:30PM-12midnight. * 360 Royal Plaza, Jl.Ahmad Yani. * Big Box Cafe, Jl.Sumatra. * Blowfish Kitchen & Bar@MEX One Stop Entertainment, Jl.Pregolan, Tegalsari. * Colors Pub & Resto, Jl. Sumatra 81. Popular and very, very loud nightclub. * Coyote Top Ten Bar, at Plaza Tunjungan * D'esperados, (Shangri la Hotel), Jl. Mayjend Sungkono. * Foreplay Eclectic Lounge, Sutos, Jl.Adityawarman No 55. *Ice Club, Lenmarc Mall. Drinking of spirits in a club environment. * Kantor Discotheque, Jl Semut Kali. Very nice place to hang out and drink at decent price. * Kowloon Palace Discotheque, at Delta Plaza or known as Plaza Surabaya building. Very nice place to hang out and chill out. *Lava Lounge, Jl. Sumatra 40 (near the Japanese consulate office), ☎ +62 31 5043151. 4PM-1AM, midnight on Fri/Sat. Cheap beer, great outdoor setting. Nice regulars that are expats and Indonesian. Arak Bali (an Indonesian vodka-like spirit), cocktails, coffee, tenderloin steak, nachos. * Lido, off Jl Mayjen Sungkono. Expat-oriented bar. * Tavern, at the Hyatt Regency. * The Penthouse, East Plasa, Ngagel. * Vertical Six, (V-Six at J.W. Marriot Hotel), Jl. Embong Malang. The tap water is unsafe to drink, make sure you order your drinks or soft drinks that come in sealed bottles. One drinking water brand that is pretty well known here is Cheers, the official drinking water of Surabaya approved by the city government. *The Capital Restaurant & Lounge, Lenmarc Mall G-12, ☎ +623151162899, . 10:00AM-02:00AM. It serves Californian Fusion, Texmex favorites and Asian delights. Authentic beverages from the classic days and famous cocktail recipes of the era will be presented with a twist of modern style “cooking cocktail”. Foam Infusion, CO² Cocktails and Jelly Noodles are just some examples of our Molecular Mixology. Special liquors price rate on special hours. $$$$. *The D Club, Jl. Mayjend Sungkono 83, ☎ +62315677999, . 12:00AM-11:00PM. A place with a unique concept that combine business aspect and lifestyle. Designed for the who wants comfort place tohave business meeting and dealing, enjoy wine, and premium cigar from Indonesia, Cuba, Honduras, Nicaragua, and etc. $$$$$. *Citilites Skyclub & Bistro (Java Paragon Hotel), Jl. Mayjend Sungkono 101-103, ☎ +625621234, . 06:00 PM - 11:00 PM. One of the icon of Java Paragon Hotel and Residences is the Citilites Sky Club and Bistro which is the first and only rooftop restaurant in Surabaya. Located on the 21st floor with the most wonderful view of the city lights in the nights from the height. Offering fine selected regional and international beverages, snacks and pastries. Cozy stylish it is a setting for networking and meeting people. Citilites Sky Club and Bistro its majestic surrounding is truly the only place to see and be seen. $$$$. ==Sleep== ===Budget=== * Merdeka, Jl Bongkaran No 6,, ☎ +62 31 3520654, +62 812 3231762. checkout: 14pm. Very close to station Kota. From Rp 60,000. *Family Guest House, Gubeng Kertajaya 8C no. 15 (find Bank International Indonesia at Kertajaya Main St), ☎ +62 31 5022268, . checkin: 10AM; checkout: 1PM. Clean room and familiar service. Serve good coffee, hot chocolatte, and tea all day long. Free 24 hr internet connection through wifi. Rp 300,000. * Green House Homestay, Unimas Garden Regency H 23 Waru Sidoarjo (nearby Surabaya West), ☎ +62 31 8537629, +62 31 8544241, +62 813 30426696. AC, cableTV, free WiFi, bathube, breakfast. Rp 100,000-200,000. * Puri Kencana, Jl Kalimantan. Worn rooms with A/C and cold water for US$10-15 including decent Indonesian breakfast. *Kassanda. Hot water bath rooms, without breakfast. From US$19 for a 2 bed room * Soerabaya Place Homestay, Jl.Jaksa Agung Suparapto, ☎ +62 31 5342851. (Beside the City Hall of Surabaya). Quiet and friendly with wifi available in room. Very neat and clean, hot & cold water for shower. Tea/ coffee in the morning are provided for your self service. No breakfast, but you can ask them to make some food for you as on the list given. They also provide you refrigerator if you want to buy some food or drinks and keep it fresh. Hot water to make a cup of coffee or tea available all the day. Rp 175.000-200.000 (for weekend). * Pavillijoen Hotel, Jl.Pasar Genteng. A classic old Dutch colonial era hotel. Mostly for backpackers and family stays. The rooms are spacious. No A/C but not so hot due to the high ceilings, and a fan is provided. Breakfast with hot tea. At night, this street becomes a night market where you can find cheap goods and food. Close to Tunjungan Plaza-SOGO, the biggest shopping centre in Surabaya, banks, business district and government offices. ☎ +62 31 5343449. Rp 90.000-185.000, single bed, double, or 3 beds. * Sparkling Backpacker hotel. This is definitely at the city central. Very close to train station and Central Business District, shopping centre, and the 24 hour convenience store - Circle K. ☎ +62 31 5323311. From Rp 95,000-185,000. No dorm, just private rooms. All are A/C, not for long term. ===Mid-range=== * Singgasana Hotel Surabaya, Gunungsari Street, Surabaya 60224, Indonesia, ☎ +62 31 5682703, . 120 rooms and 4 self contained villas, all have a cableTV, Internet and telephone, mini-bar, private toilet and bath with tub and shower. Airport/city transfers and car rental, business centre, currency exchange, banquet and meeting venues, swimming pool and spa. From US$73. * TS Suites, ☎ +62 31 5631222, . 126 rooms of 2 CEO Suites, 5 family suites of 2 bedrooms and 119 Executive Suites. ″. * Puri Darmo Service Residence Darmo . A variety of restaurants, business organisations, banks, shopping malls, entertainment and international schools are provided in the Darmo commercial area. The Central Business District of Surabaya (Jalan Basuki Rachmat) is a short drive away and access to other regions of the city is easy with the major toll roads and highway nearby. * Ibis Rajawali  Good discounts online for advance bookings * Narita  * Sahid Convenient for Gubeng Railway Station, but maintenance of rooms can be spotty. Around US$30-35 including breakfast. * Weta International Welcoming and modern hotel in a central location. Around US$30 including breakfast. * Mercure Grand Mirama  **** Located in the center of Surabaya, group of Mercure hotels. * Equator, . Nice bungalows, on cobblestone roads, some with attached garages. * Santika  * Singgasana  * Novotel,.  Nice resort hotel with outdoor hallways. Pool with abundant plants and waterslide. From US$50. * Garden Palace, (Next to Surabaya Plaza), DIM SUM, Japanese & Chinese food. * Hotel Tunjungan, Located next to Tunjungan Plaza. Convenient to mall and mall's food court. * Surabaya Plaza Hotel, . Conventional business hotel, close to Surabaya Plaza. * Inna Simpang,  ===Splurge=== * Sheraton Surabaya Hotel & Towers  Embong Malang 25 - 31, ☎ +62 31 546 8000. (Next Tunjungan Plaza) * JW Marriott, . * Majapahit Hotel 65 Jalan Tunjungan, . ☎ +62 31 5459002. Opulent colonial-era boutique hotel. Built by the Sarkies brothers in 1910, whose other hotels include the Raffles Hotel in Singapore, the Eastern & Oriental in Penang and the Strand Hotel in Yangon.. Unlike other high-rise 5 star hotels, it will make your trip to Surabaya truly memorable. Good service and staff. From US$70; local travel agents may get better deals. * Shangri-La Hotel Surabaya, ☎ +62 31 5661550, . Close to golf courses in Darmo area. Pool with abundant plants and waterslide. From US$80. * Hotel Bumi Surabaya (Previously known as Hyatt Regency),  Conventional business hotel. Indonesian President stays here. ==Stay Safe== As with any big city, never let your guard down, because big cities such as Surabaya have a reputation among Indonesians for a mid crime rate. That said, Surabaya has few real dangers for visitors apart from the perils of crossing the very busy roads (the secret is to raise an arm while crossing, and to progress with a predictable speed and bearing, allowing the traffic to flow around you). Don't walk on the streets, especially at night other than the CBD area, if you can avoid it since you won't have anything to sightsee. Bring along your face mask if you travel by foot during rush hour since the traffic will be chaos and the air pollution is bad. (Around 4.30 PM to 6.30 PM) Be polite to the people, since Surabayans tend to swear easily which are very common. Do not easily trust people you have just met, even if they look friendly. ==Stay Healthy== Surabaya has hospitals with 24 hr emergency rooms Unit Gawat Darurat (UDG) (ER) * RSUD Dr. Soetomo, Jl. Prof. Moestopo 6-8. ☎ +62 31 5340061. * RSUD Haji, Jl. Manyar Kertoadi. ☎ +62 31 5947760. * RS Darmo, Jl. Raya Darmo. Unit Gawat Darurat. ☎ +62 31 5676253. * RS Mitra Keluarga, Jl. Satelit Indah II Darmo Satelit. ☎ +62 31 7345333. (Worst Hospital for emergency, doctors chat with med reps before seeing patients, very unprofesional) * RS William Booth, Jl. Diponegoro 34. ☎ +62 31 5678917. * RS Vincentius. A. Paulo, Jl. Diponegoro 51. ☎ +62 31 5677562 hunting  * Rumah Sakit PHC Surabaya,Jl. Prapat Kurung Selatan No. 1 Tanjung Perak Surabaya. ☎ +62 31 3294801 - 3. (Fax +62 31 3294804) UGD 24 hr ☎ +62 31 3294118. (firstname.lastname@example.org) * RS Adi Husada Kapasari, Jl. Kapasari 97-101 ☎ +62 31 3764 555 (Fax:+61 31 3764 666 email@example.com) * RS Adi Husada, Jl. Undaan Wetan No. 40 - 44.  * RS Surabaya Internasional (Ramsay Health Care), formerly HCoS, Jl. Nginden Intan Barat No. 1-6. ☎ +62 31 5993211. (Fax:+62 31 5993214). http://www.ramsayhealth.co.id/ * Siloam Hospital, Jl Gubeng Raya 70. ☎ +62 31 5031333, +62 31 5031821, +62 31 5038211 * RS Husada Utama, Jl. Mayjen Prof. Dr. Moestopo 31-33-35. ☎ +62 31 5017975 == Contact == ===By phone=== The international code for Indonesia is +62. Local Surabaya phone numbers will start +62 31 xxx xxxx or +62 31 xxxx xxxx for the CDMA provider or +62 8xx xxxx xxxx for the GSM provider. There are four main telecommunication providers in Surabaya: Telkom, Telkomsel, Indosat, and XL. To make an international call from Surabaya, dial the access code 001 (for Indosat), 007 (for Telkom/Telkomsel), or 008 (for Indosat), followed by the country code, area code and party's number. Recently the providers have started offering cheaper rates for calls using Internet telephony routes (VOIP). The access codes for this cheaper service are 01016 for Indosat provider and 01017 for Telkom and Telkomsel provider. ===By net=== If you have your own laptop, it may run free wifi networks at many malls. Ask at the information desk for access codes. Free hotspots are also available in most restaurants and cafes. Several hotels also provide free hotspots in their lobby. All major hotels provide internet access in one or more ways; simply ask them about this when you make your booking. Alternatively, if you have a compatible 3G mobile phone and a laptop, tethering to your PC is the quickest way to gain internet access although speeds might not impress. Note that prepaid SIM cards can be purchased very easily and cheaply, and that service activation is completed on the user's phone very quickly. Once activated, recharge with credits as necessary. Internet access is usually available at this stage; refer to your phone's user manual for tethering instructions. Operators will usually offer internet packets that offer cheaper access fees - instructions to access these services are available in the booklet that comes with your SIM card (i.e. XL's services are accessible by dialing *123#). BlackBerry Internet Service is readily available and can be registered similarly on the prepaid SIM. Internet cafes are available in many parts of the city with a price of Rp 4,000-Rp 5,000 per hour. However, most of them only have dial-up capabilities. Most of the internet cafes can be found around universities, and in most shopping malls. Internet speeds in Surabaya are rarely fast, regardless of your connection. They are usually sufficient to make decent Skype voice calls, although HD video calling may not be possible. Temporarily disabling software updates (Windows Update, security software updates, Adobe Updater, etc.) may help maximise access speeds. ===Tourism Information office=== 1.Jalan Wisata Menanggal, . ☎ +62 31 8531815, +62 31 8531820. 2. TIC Balai Pemuda, Jalan Pemuda Surabaya, Telp : 031-5340444 ===Emergencies=== * Ambulance ☎ 118. * Police ☎ 110. ===Police stations=== * East Java Police HQ: Jl. Ahmad Yani. ☎ +62 31 8280748. * Surabaya Police HQ: Jl. Sikatan 1. ☎ +62 31 3523927. * East Surabaya, Jl. Sidodadi. ☎ +62 31 5341053, +62 31 3711052. * North Surabaya, Jl. Raden Saleh. ☎ +62 31 5688099, +62 31 5341053. * South Surabaya, Jl. Dukuh Kupang Barat 16. ☎ +62 31 3711052, +62 31 5670641. * Tanjung Perak, Jl. Kalianget 1. ☎ +62 31 3293023, +62 31 62 31 3293023. ==Cope== ===Consulates=== * Czech Republic, Wisma Dharmala Lt. 2 Room 5, Jl. Panglima Sudirman No, 101-103, ☎ +62 31 548 2710 (fax: +62 31 548 2709).