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(Visa and legal issues)
(ATMs and Credit cards: - the only ATMs that I have ever seen here only accept visa - not mastercard)
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====ATMs and Credit cards====
 
====ATMs and Credit cards====
  
ATMs are rare in Cuba, with only a handful found in Havana. Most are linked with either the Mastercard/Cirrus or Visa/Plus interbank systems. U.S.-issued cards will not be accepted. Unlike some national systems, only primary accounts (typically checking) are recognized. Even if you find an ATM and meet the above criteria it still may not have sufficient cash for a large withdrawal - if refused, try again and ask for a smaller amount or ask the bank clerks for a cash advance, they can process cash advances.
+
ATMs are rare in Cuba, with only a handful found in Havana. Most are linked with either the Mastercard/Cirrus{{fact}} or Visa/Plus interbank systems. U.S.-issued cards will not be accepted. Unlike some national systems, only primary accounts (typically checking) are recognized. Even if you find an ATM and meet the above criteria it still may not have sufficient cash for a large withdrawal - if refused, try again and ask for a smaller amount or ask the bank clerks for a cash advance, they can process cash advances.
  
 
Visa & Mastercard credit cards (of non-US origin) can usually be used, including for cash advances, but places that accept Visa as payment are extremely limited. Credit cards are charged in US dollars plus 11.24% (the 8% exchange difference plus a 3% fee). The best places to attempt to use a credit/Debit card for a cash withdrawal are at the state run Cadecas / Cambios - rather than banks used by Cubans, using the 'red' (company name) ATMs. Debit cards are generally not accepted, although this does vary from card to card.   
 
Visa & Mastercard credit cards (of non-US origin) can usually be used, including for cash advances, but places that accept Visa as payment are extremely limited. Credit cards are charged in US dollars plus 11.24% (the 8% exchange difference plus a 3% fee). The best places to attempt to use a credit/Debit card for a cash withdrawal are at the state run Cadecas / Cambios - rather than banks used by Cubans, using the 'red' (company name) ATMs. Debit cards are generally not accepted, although this does vary from card to card.   

Revision as of 17:55, 12 April 2010

[[File:Catedral de San Cristobal.jpg|250px|frameless|Cuba]]
Location
[[File:noframe|250px|frameless]]
Flag
[[File:Cu-flag.png|108px|frameless]]
Quick Facts
Capital Havana
Government Communist state
Currency Cuban peso (CUP), Cuban convertible peso (CUC)
Area 110,860 km2
Population 11,382,820 (July 2006 est.)
Language Spanish, Castilian
Religion Nominally 85% Roman Catholic prior to Castro assuming power; Protestants, Jehovah's Witnesses, Jews, Muslims, and Santería are also represented
Electricity 110V/60Hz or 220V/60Hz (North American, European, or Italian plug)
Country code +53
Internet TLD .cu
Time Zone UTC -5
For other places with the same name, see Cuba (disambiguation).

Cuba [1] is the largest Caribbean island, between the Caribbean Sea and the North Atlantic Ocean. It lies 145 km (90 miles) south of Key West, Florida, between the Cayman Islands and the Bahamas, to the west of Haiti, and northwest of Jamaica.

Contents

Understand

Before the 1959 Revolution, Cuba was a popular tourist destination for United States citizens, mainly due to the large number of casinos catering to gamblers put up by the American mafia with the cooperation of the corrupt Batista government, a government that neglected many of its own citizens health and welfare in order to get US dollars. Many Americans had beach homes during the summer and rich American companies owned large factories and land with the cooperation of Fulgenicio Batista, the ruling military dictator. Since the Revolution, Cuba has been subjected to a trade and travel embargo by the United States. While travel between the two neighbors is restricted, it is still possible, though illegal for most US citizens. Since 2009, US citizens with relatives living in Cuba are allowed to visit Cuba for a period of time, but only once every year.

After 1959, Cuban tourism was mostly for Cubans only, and the facilities were not renewed until the 1990s, when Cuba lost financial backing from the defunct Soviet Union and opened its doors to foreign tourism. Now many European, Canadian, and even American visitors come to the island. In the typical tourist regions like Varadero and Holguin a lot of modern 3-star to 5-star hotels are available, while in less popular tourist regions visitors are still able to rent rooms in many Cuban homes (called casas particulares).

Due to several long-standing factors (e.g. bureaucratic ineffectiveness, the U.S. embargo, lack of resources, and the loss of Soviet subsidies) much of the country's infrastructure is in need of repair. In major tourist destinations there will generally be few problems with either power or water, although such outages may occur. Electricity outages have been common in Cuba, except in tourist facilities that have a generator. 2006 was designated the Year of the Energy Revolution in Cuba, and many small generators have been installed in an attempt to avoid blackouts. Since Venezuela began providing Cuba with cheap oil and the refinery in Cienfuegos relaunched, the energy situation has improved. Many tourist accommodations offer 220V as well as 110V power sources.

Regions

Map of Cuba.png
Western Cuba (Pinar del Rio, Havana, Matanzas, Isla de la Juventud)
The capitol, the rolling hills of Pinar del Rio and an off-the-beaten-path island with good scuba diving add up to an exciting region
Central Cuba (Villa Clara, Cienfuegos, Santi Spíritus, Ciego de Avila)
Eastern Cuba (Camaguey, Las Tunas, Holguín, Santiago de Cuba, Granma, Guantánamo)

Cities

Statue of Che Guevara above his mausoleum, Santa Clara.
  • Havana – cosmopolitan capital with a swinging nightlife
  • Baracoa – a quaint beach-side town, and Cuba's first capitol, said to be the setting for the town in Gabriel Garcia Marquez's A Hundred Years of Solitude.
  • Santa Clara – Home of Ernesto "Che" Guevara's most successful battle during the Revolution. A mausoleum is erected in the centre of town and now holds what are said to be his remains, recovered from Bolivia in the 1990s.
  • Trinidad – World Heritage Site with charming, colonial-era buildings
  • Varadero – popular beach area, east of Havana, filled mostly with tourists.

Other destinations

  • Cayo Largo – a small island with nudist facilities
  • Maria la Gorda – a tiny village with some snorkeling and diving options


Parks

Viñales National Park
  • Viñales – A national park in Pinar del Rio province, with mountains and caves. It has the best-developed tourist facilities of Cuba's national parks.
  • Parque Nacional Ciénaga de Zapata (Ciénaga de Zapata National Park) – A national park in Mantanzas province, similar to Florida's Everglades National Park, with vast swamps and world-famous birdwatching, scuba diving, and beaches; and the site of the 1961 American Bay of Pigs invasion.
  • Gran Parque Natural Topes de Collantes (Topes de Collantes National Park) – A national park in the Sierra del Emcambray mountains, straddling Cienfuegos, Villa Clara, and Sancti Spiritus provinces.
  • Parque Allejandro de Humboldt (Guantanamo privince) approx 40km from baracoa, offeres walking, and conservation movements

Get in

For information specific to U.S. citizens see Americans in Cuba

Visa and legal issues

A tourist visa card (visa de tarjeta del turista) is necessary for travellers from most nations. This visa, which is really little more than a piece of paper on which you list your vital statistics, costs between 15-25 CUC (or 15-25 Euro), depending on where purchased. It can be purchased at the Airport in Cuba on arrival, however it should be noted that many airlines will require a valid tourist visa card before boarding flights. It is usually valid for 30 days and can be extended once for another 30 days at any immigration office in Cuba (for 25 CUC) - beyond this you would need a flight out of Cuba within the extended visa period. Canadians are the exception, getting 90 days on arrival and can apply for a 90 day extension. Your passport needs to be valid at least six months past the end of your planned return.

From Canada, the tourist card is normally provided on the flight. It can be purchased at Cancun airport if departing from there, and similar in most other Latin American gateway airports. Please note that if departing the UK and many parts of Europe at least (this may apply to other countries), you will require to have the visa before boarding the plane. Boarding may be denied (this is because the airline will then get a $1,000 fine from the immigration authorities) and airplane ticket lost. In the UK, applying for the visa is a very simple process and can be done by post or in person at the Cuban embassy in London. If you apply in person, you get the visa straight away. It can also be done through online agencies.

Regular tourists who renew their 30 day visa are eligible to depart the country (to any destination) and return immediately enjoying a further 60 days (30 days plus a 30 day extension). You are only allowed two consecutive stays in this manner.

If you want to stay with friends or family in Cuba you have to go with your intended host within two days after arrival to a migration office and pay 40 CUC for a 30 days family visa.

Citizens of Antigua and Barbuda (28 days), Barbados (28 days), Benin, Bosnia and Herzegovina, CIS (except Ukraine and Uzbekistan), Dominica, Grenada (60 days), Liechtenstein (90 days), Macedonia, Malaysia (90 days), Mongolia, Montenegro (90 days), Namibia, Singapore, Slovakia, Saint Kitts & Nevis, Saint Lucia, Saint Vincent and the Grenadines, Serbia (90 days), Turkmenistan who can stay 30 days without visa.

It is important to note that there is also a departure tax of CUC 25, to be paid in cash when departing Cuba by airplane; this is not required for boat departures. This tax is not well publicised but it is essential to remember it. You will run into significant difficulties if you do not have enough cash to pay this tax when leaving the country. An ATM is available at the airport but these facilities are not as reliable in Cuba as in other places.

Cuban customs [2] can be strict, though they sometimes go easy on tourists.

By plane

Jose Marti International Airport

Jose Martí International Airport outside Havana is the main gateway and is served by major airlines from points in Canada, Mexico, and Europe. There are also regional flights from other Caribbean islands. Cuba's national carrier is Cubana de Aviacion [3], connecting the island to a handful of destinations in Mexico, South and Central America, Canada and Europe. You can book online flights to Cuba in The H Travel [4].

An official taxi to Havana center costs 25 CUC but you can find cheaper (illegal) ones. The cost is roughly 1 CUC per kilometer. There is a new bus service from the Terminal One (domestic flights) to La Habana Centro. So if you arrive in Cuba before 8PM you can ask the Taxi driver to bring you there and wait for the bus (1 CUC for the Taxi and a few cents for the bus).

There are also regular holiday charter flights to resorts such as Varadero, and these can sometimes be less expensive than those going to Havana.

The airports are all fully-air-conditioned and quite modern, compared to other destinations in the Caribbean, offer good medical care in case of problems, and are usually relatively hassle free.

Your checked luggage, though, is at great risk. It is increasingly common for your luggage to be opened and anything of value removed. This used to be a problem at Jose Marti International (Havana) only, now it seems to have spread to all airports. Packing valuables in checked luggage is extremely risky - if not foolish.

By boat

There are no regular ferries or boats to Cuba from foreign ports, although some cruise liners do visit. Yachters are expected to anchor at the public marinas. Most ports are closed and tourists are not permitted to walk around them. Private vessels may enter at Marina Hemingway in Havana or Marina Acua in Varadero. There are no visa requirements. Expect to hand out several $10 bills to facilitate your entry.

Get around

By bus

Víazul [5] is Cuba's hard currency bus line and is by far the best choice of public transportation to tour the island. They run comfortable air-conditioned long-distance coaches with washrooms and televisions to most places of interest to tourists. The buses are getting a bit grubby, but they are reliable and punctual. Complete schedules can be found on the Viazul website [6] (the Varadero - Santa Clara - Cienfuegos - Trinidad and return service is missing from the website but runs daily). The buses can be used theoretically by anyone, including Cubans, but in reality, few Cubans can afford the convertible peso fares. Reservations can be made in advance, but are usually unnecessary except at peak travel times. Do not waste your time making an on-line reservation on the website -- that feature rarely works. Refreshments are not served, despite what the website says, but the buses stop for meal breaks at highway restaurants with bad food. (Bring your own food!) The buses are often over air conditioned, so bring along something warm to wear. Note that most westbound buses from Santiago de Cuba run overnight.

Astro is the bus line that most Cubans use. Astro recently renewed their fleet with 300 new Chinese coaches that are as comfortable as Viazul (without the washroom). Although the new buses have proven to be unreliable and often break down, they are still better than the old buses that Astro used to run. Astro has a much more extensive network than Viazul, and contrary to popular belief depending upon the vendor and your ability to speak Spanish, especially if your destination is not covered by Viazul, it is possible to purchase tickets.

In La Habana routes are covered by newer YuTong Chinese buses throughout the city, and are a welcome respite from the extortionate taxi fares. Each fare costs 0.40 CUP however far one travels. This is particularly useful in getting to the airport, where the official rate is 20-25 CUC from Centro or Vieja via taxi; any bus to Santiago de Las Vegas such as P-2, P-12 and P-16, which run from Parque Fraternidad next to the Capitolio and anywhere along Avendida de la Indepencia, can take you near the airport to Boyeros (again for 0.40 CUP). From Boyeros outside the Psychiatric Hospital, or a few stops before, or one after, one can walk, flag a taxi down, or if going to Terminal 3 take the 'Connexions' bus. People will be helpful when asking for advice about this whilst on the bus, even without Spanish skills. To reiterate at the time of writing this option will cost you from 0.02GBP as opposed to 20GBP.

There are also local provincial buses, consisting of overcrowded old beat-up eastern European buses that may or may not be running but they are very very cheap. Each town will have a "terminal terrestre" where buses or trucks (large pre 1960s vehicles) serve local destinations and usually neighbouring provinces (for example from Santiago you can get to Bayamo or Guantanamo). They are usually quite easy to find - in La Habana it is found in the Lido, in the Marianao (the P-9, P-5 or P-14 will get you close), whilst in Santiago it is found on Calle 4 (along from La Plaza de la Revolucion).

It is important to note that queues will be lengthy (it is best to arrive in the early hours of the morning, or alternatively give the chauffeur a tip to allow you to jump the queue) and you should always say that you are a student, as tourists are theoretically forbidden from using this transport. You may occasionally need to pay a little extra by virtue of being a tourist, but this should never be more than 1-2 CUC for long journeys (as opposed to 5-10 CUP for locals).

It is also possible to travel between some popular tourist destinations, such as Havana and Varadero, on special tourist minibuses carrying 4-5 people. The cost is a few dollars more but highly recommended if you are not planning to sleep the whole distance - plus you can ask the driver to stop along the way!

Alternatively there are some collectivos which might acutally be cheaper then the official bus. The advantages of these collectivos is that they bring you exactly where you want, they can be cheaper and they run and stop for a snack when you want them to. Example Santa Clara - La Habana: Viazul costs 18 CUC and leave at 3:15AM and 5PM, the collectivo costs 40 - 50 CUC (if you fill it up with 4 people it is 10 to 12 CUC each or alternatively you can wait for the driver to look for other passengers). While this transport (like many things in Cuba!) is illegal in theory, remember that the money goes directly to the owner (as opposed to the Cuban government) and the chances of any problems are minimal.

By taxi

Official taxis are pretty expensive for long distances. Between Havana and Viñales, for example, will run about CUC 90-100, although this can work out cheaper than traveling by bus or train if you split the fare between several people. If you're up for a little adventure, you can find some enterprising locals willing to (illegally) play "taxi" with their old car for a little less money. Be aware that if they get caught, you will have to get out of the car. Although you will not be in any trouble with the authorities, you may find yourself in the middle of nowhere with no transportation.

Taxis are the most convenient way to get around within the big cities. There are several types of taxis, including the official government taxis, the private and potentially unlicensed "yank tanks", and the small three-wheeled coco-taxis. They're fairly abundant and not hard to find - they tend to group in front of large hotels, but it will usually be cheaper to find one elsewhere.

By car

Yank Tanks

Classic car maintenance on the streets of Havana.

You will find an unusually large number of old U.S.-made cars on the street. Popularly known as "Yank Tanks," these are pre-revolution imports from the 1950s that have been nursed along for half a century, because the Soviet-made cars available during the Cold War were too scarcely allocated for most Cubans to buy (and other cars remain too expensive today).


In Cuba, all vehicles drive on the right hand side of the road.

Car rental starts from CUC 65 per day (including insurance) plus the cost of a full tank of gasoline. The refundable deposits start around CUC 200. Rental cars are for the most part fairly new, imported European or Asian models. Any traffic tickets received are noted on a rental car sheet and are deducted from your rental deposit. Note that if you are involved in a serious traffic accident involving injury or death, you will be detained in Cuba until the legal process sorts things out, which can take months. For this reason, many countries advise their citizens not to rent cars in Cuba.

Busier roads and city streets are generally of fair (drivable) quality and should not pose much trouble if due care is exercised, however some quiet rural roads are in need of serious repair.

Generally traffic is light, especially away from Havana. Outside of towns and cities traffic is usually very light, with no cars for miles on some rural roads. Be warned - you also share the highways with local salespeople selling cheese, snacks and onions(!), cyclists (sometimes going the wrong way, and at night usually without lights) and horse-drawn vehicles. Also note that the Autopista (the main highway running down the center of the country) is crossed at occasional intervals by railway tracks - take care to slow down before going over to avoid damage to the tires or suspension. Many of these have a stop sign ("PARE" in Spanish) which you should carefully heed - or risk a fine of CUC 30, even if no train is coming.

Roads are poorly signposted (and frequently not at all), so if you do plan to do serious driving, it would be well-advised to get a detailed map and ask for directions when not sure.

Be aware that many traffic lights, especially in cities, are placed on the FAR corner of the crossing,, not where you are supposed to stop, thus inviting you to stop in the middle of the intersection! Something that you obviously don't want... Also most of them have light as weak as a glow-worm.

Expect to encounter checkpoints when traveling in the interior of the country. These usually require you to slow down to 40. Respect this or get fined 10 CUC!

Gasoline costs CUC 0.85/Regular, CUC 0.95/Special and 1.10/Super per litre. Tourist rental cars are not supposed to use regular.

Hitchhiking and the "Amarillo"

The Cuban government's system for facilitating hitchhiking is by far the most economical way for foreigners to travel in Cuba, though a flexible schedule and good Spanish are a must. Known as "El Amarillo" ("the yellow guy") for the yellowy-beige uniforms of its administrators, the system consists of points along main routes where certain vehicles are required to stop and pick up hitchhikers. Amarillo points ("el punto amarillo") along major highways are often full service rest stops for hitchhikers, with water, peso-priced food, and a 24 hour indoor waiting area.

To use the system within cities, just keep your eyes peeled for a man or woman in a yellow / beige uniform standing along the road near a line of people. Tell the official where you need to go, and wait. To travel long distances, you need to get to the "punto amarillo" on the edge of the city in the direction you're going. Ask a local for help on the best way to do that. Then as you pass through cities, ask what bus or taxi to take to get to the "punto amarillo" on the outgoing road at the opposite extreme of the city. This can be tricky, and it's often worth it to take a local taxi. If you can find a Cuban to accompany you on your journey, their help will be invaluable.

In daytime hours, when the amarillo is present, you pay a nominal amount of money (approx. 20 pesos from one city to the next) to the official when you find a ride. The money all goes to the government; drivers don't get any. As a result, it's much easier to travel long distances at night, when the amarillo has gone home and drivers can make some money picking up hitchhikers.

Of course, it's always possible to hitchhike just by sticking out your thumb to passing cars, but be prepared to give the driver 20-50 pesos for a long ride.

Most of the rides you get will be in the back of large trucks, open to the weather. This is an exciting and beautiful way to travel the Cuban countryside. Though an accident would obviously be very dangerous for passengers, school kids, older adults, and parents with small children use this system every day. Make sure to bring protection against sun and rain and, if traveling at night, wind and cold.

Hitchhiking is the only system where you can travel for Cuban prices without paying a tourist premium. Given that transportation is one of a tourist's biggest expenses in Cuba, this can make your money go much farther. Tell folks you're a student (not a tourist) to avoid funny looks and price gouging.

By train

The main train line in the country runs between Havana and Santiago de Cuba, with major stops at Santa Clara and Camagüey. Trains also run to other cities such as Cienfuegos, Manzanillo, Morón, Sancti Spiritus, and Pinar del Rio.

There is one reliable train in Cuba: the overnight Tren Francés between Havana and Santiago de Cuba, which runs on alternate days. It uses equipment that was formerly operated on the Trans-Europe Express, and donated to Cuba by France a few years ago (hence the name). There are first class and special first class seats on this train (the special seats are better and more expensive), but no sleepers. If only one train in Cuba is running, this will be it.

All other trains in Cuba are unreliable. The equipment is often in poor condition, breakdowns are common, and when they occur, you can be stuck for the better part of the day (or night) waiting for a replacement engine. There are no services on the trains, so bring plenty of food and water with you. Trains are frequently cancelled. Some trains offer first class seats (don't expect too much); others have second class seats, which can be very uncomfortable. Schedules are at best optimistic and should always be checked in advance of travel. There are no sleepers on overnight routes.

If you are still thinking of taking a train, other than the Tren Francès, you should know that many Cubans prefer to hitchhike than take the train.

If you are still determined to take a train, approximate schedules are given under the different city descriptions. Foreigners must pay much higher fares (which is still very cheap) than the locals. Tickets are roughly two-thirds what Viazul charges. Theft is a problem so watch your luggage!

The following services can be expected to run (special first class: air-conditioned, reservation required, meals and drinks available; regular first class: more comfortable seats, otherwise like second class):

  • 3/4, every second day, Habana Central - Santiago de Cuba, "Tren Francés", train, special first class, punctual running guaranteed
  • 5/6, every second day, Habana Central - Santiago de Cuba, train, regular first class
  • 7/8, every second day, Habana Central - Manzanillo, train, regular first class
  • 9/10, every second day, Habana Central - Sancti Spiritus, "El Espirituano", train, regular first class, German coaches
  • 19/20, every second day, Habana La Coubre - Cienfuegos, train, second class
  • 21/22, every second day, Habana Central - Pinar del Rio, "El Lechero", train, second class
  • 23/34, every second day, Habana Central - Camagüey, railbus, special first class
  • 29/30, every second day, Habana Central - Morón, railbus, special first class
  • 41/42, two per week, Santa Clara - Santiago de Cuba, train, second class
  • 83/84, daily, Camagüey - Bayamo, train, second class
  • 88/89, every second day, Guantánamo - Holguin, train, second class
  • 90/91/92/93/800/801/802/803/804/805, daily, Matanzas - Habana Casa Blanca, Hershey railbus
  • 119/120, daily, Habana La Coubre - Unión de Reyes, train, second class
  • 133/134, daily, Matanzas - Agramonte, train, second class
  • 139/140/141/142/143/144, daily, Habana 19 de Noviembre - San Antonio de los Baños, train, second class
  • 159/160/161/162, daily, Cárdenas - Aguada de Pasajeros, railbus, second class
  • 163/164, daily, Colón - Aguada de Pasajeros, railbus, second class
  • 165/166, daily, Los Palacios - Guane, train, second class
  • 168/169, daily, Guane - Pinar del Rio, train, second class
  • 213/214/215/216. daily, Artemisa - Habana 19 de Noviembre, train, second class
  • 331/332, six per week, Cienfuegos - Santa Clara, train, second class
  • 333/334, five per week, Cienfuegos - Sto Domingo Viejo, train, second class
  • 337/338/339/340, daily, Santa Clara - Caibarién, railbus, second class
  • 341/342/344, daily, Sagua - Santa Clara, railbus, second class
  • 343, daily, Concha - Santa Clara, railbus, second class
  • 345/346, daily, Sagua - Caibarién, railbus, second class
  • 347/349/350/351/352, daily, Sagua - Concha, railbus, second class
  • 353/354/355/356, daily, Santa Clara - Vega Alta, railbus, second class
  • 357/358/359/360, daily, Zaza del Medio - Tunas de Zaza, train, second class
  • 361/362/363/364, daily, Placetas Norte - Sopimpa, railbus, second class
  • 365/366/367/368/369/370/371/372, daily, Trinidad - Meyer, railbus, second class
  • 373/374, daily, Trinidad - Enlace Central FNTA Iznaga, railbus, second class
  • 379/380, daily, Aguada de Pasajeros - Cienfuegos, train, second class
  • 501/502/503/504, daily, Morón - Camagüey, railbus, regular first class
  • 505/516, daily, Morón - Júcaro, railbus, second class
  • 506/511/512/515, daily, Júcaro - Ciego de Avila, railbus, second class
  • 507/508/509/510/513/514, daily, Morón - Ciego de Avila, train, second class
  • 519/520/521/522/523/524, daily, Fallá - Morón, railbus, second class
  • 525/526, daily, Morón - Ciego de Avila, railbus, second class
  • 532/533/534/535, daily, Nuevitas - Camagüey, train, second class
  • 536/537/538/539/540/541, daily, Nuevitas - Tarafa, railbus, second class
  • 542/543/544/545, daily, Santa Cruz del Sur - Camagüey, railbus, second class
  • 546/547/548/549/550/551/552/553/554/555, daily, Las Tunas - Balcón, railbus, second class
  • 557/558/559/560/561/562/563/564/565/566/567/568, daily, Piedrecitas - Kilómetro 5.6, railbus, second class
  • 608/609, daily, Santiago de Cuba - Manzanillo, train, second class
  • 610/611, every second day, Santiago de Cuba - Holguin, train, second class
  • 613/614, daily, Herrera - Santiago de Cuba, train, second class
  • 615/616, daily, Holguin - Herrera, train, second class
  • 617, daily, Bayamo - Jiguani, train, second class
  • 618/619/620, daily, Jiguani - Manzanillo, train, second class
  • 621, daily, Manzanillo - Bayamo, train, second class
  • 622/623/624/625, daily, Bayamo - Guamo, train, second class
  • 626/630, daily, Contramaestre - Jiguani, railbus, second class
  • 627/631, daily, Jiguani - Oriente, railbus, second class
  • 628/632, daily, Oriente - Contramaestre, railbus, second class
  • 633/634, daily, Contramaestre - Santiago de Cuba, railbus, second class
  • 712/713/714/715, daily, Guantánamo - Martires de la Frontera, railbus, second class
  • 716/717/718/719/720/721, every second day, Guantánamo - San Anselmo, railbus, second class
  • 726/727/730/731/732/733, daily, Guantánamo - Caimanera, railbus, second class
  • 807/809/853/870/872, daily, Talleres Calle 7 - Canasi, Hershey railbus
  • 810/811/812/813/814/815/816/817/818/819/820/821/822/823/824/825/826/827/828/829/830/831, daily, Jaruco - Talleres Calle 7, Hershey railbus
  • 832/833/836/837/842/843/846/847, daily, Caraballo - San Mateo, Hershey railbus
  • 834/835, daily, Caraballo - Playas del Este, Hershey railbus
  • 838/839/844/845/848/849/850/851, daily, Caraballo - Hershey, Hershey railbus
  • 840/841, daily, Caraballo - Talleres Calle 7, Hershey railbus
  • 852/854/855/865/866, daily, Canasi - Santa Cruz del Norte, Hershey railbus
  • 856/857/868, daily, Santa Cruz del Norte - Talleres Calle 7, Hershey railbus
  • 858/859/860/861, daily, Santa Cruz del Norte - Jibacoa, Hershey railbus
  • 862/863, daily, Santa Cruz del Norte - Hershey, Hershey railbus
  • 864/867, daily, Canasi - Hershey, Hershey railbus
  • 876/881/882/883, daily during summer, Playas del Este - Habana La Coubre, Hershey railbus

The following services may run (all daily, second class):

  • 86/87, Holguin - Las Tunas, train
  • 117/118, Matanzas - Los Arabos Nuevo, train
  • 335/336, Los Arabos Nuevo - Santa Clara, train
  • 569/570, Camagüey - Talleres, train
  • 572/573, Las Tunas - Camagüey, railbus

By plane

The fastest and most comfortable way to cover larger distances is on either of the Cuban airlines, Cubana de Aviación [7] or Aero Caribbean [8]. They operate on the following routes:

Cubana de Aviación

  • Havana - Camaguey - Havana, Yakovlev Yak-42D
  • Havana - Santiago - Havana, Yakovlev Yak-42D
operated by Aero Caribbean
  • Havana - Camaguey - Havana, ATR 42-300/320
  • Havana - Guantanamo - Havana, ATR 42-300/320

Aero Caribbean

  • Havana - Baracoa - Havana, ATR 72-212
  • Havana - Bayamo - Havana, ATR 42-300/320
  • Havana - Cayo Coco - Cienfuegos - Havana, ATR 42-300/320
  • Havana - Cayo Largo del Sur - Varadero - Havana, ATR 42-300/320
  • Havana - Cienfuegos - Cayo Coco - Havana, ATR 42-300/320
  • Havana - Las Tunas - Havana, ATR 42-300/320
  • Havana - Manzanillo - Havana, ATR 42-300/320
  • Havana - Moa - Holguin - Havana, ATR 42-300/320
  • Havana - Nueva Gerona - Havana, ATR 42-300/320
  • Havana - Santiago - Havana, ATR 42-300/320
  • Havana - Varadero - Cayo Largo del Sur - Havana, ATR 42-300/320
operated by Global Air (Mexico)
  • Havana - Cayo Coco - Holguin - Havana, Boeing 737-200
  • Havana - Holguin - Cayo Coco - Havana, Boeing 737-200
  • Havana - Santiago - Havana, Boeing 737-200

By bike

Calm roads and beautiful scenery make Cuba an ideal country for biking. You will have to bring your own bike as bikes suitable for trekking are not readily available in Cuba. Do not under any circumstances rent a bike (i.e. el Orbe in Havana) in Cuba as you will get a Chinese junker or something that will leave your backside raw.

Roads in most places in Cuba are reasonable, but it may still be a good idea to bring a mountain bike. Mountain bikes are stronger and allow for better driving off-road. Make sure to bring all spare parts you might need along the way, since they will not be available in Cuba. As casas particulares are available even in relatively small towns it is easy to plan an itinerary. Food for on the road can often be obtained locally for cheap Cuban Pesos, but make sure if you travel through more remote areas to carry enough food (and water!). Obtaining bottled water outside the major cities can be a definite problem.

Bikers are often met with enthusiasm and interest; when taking a break you will often be approached by curious locals. It is possible to take bikes on a tourbus, like "Viazul", to cover larger distances. You have to arrange a personal agreement with the driver however, who will expect a little bonus in return. It is also possible to take bikes on trains and even to hitch with bikes (wave some convertible pesos to approaching drivers to catch their attention).

By boat

There are two main island groups to explore along the southern shore of Cuba. Your sailing area from the two main bases, Cienfuegos or Trinidad incorporates the Canarreos Archipelago and the Juventud Islands or Jardines de la Reina Archipelago. Windward Islands [9].

When To Go

The best times to go are between December and April, to avoid the horrendous storms and hurricanes before December and the sticky heat of the Cuban summer which can be unbearable for some.

Talk

The official language of Cuba is Spanish, quite similar to the Dominican Republic and Puerto Rican Spanish, although the version here is quite different from that spoken in Spain (although quite similar to the one in Canary Islands because many Cubans are descendants of Canarians), Mexico and South America. Cubans tend to swallow the last syllable in a word and generally swallow the 's' sound.


Basic to fair English is spoken in some tourist locations and language should not be a deterrent to visiting the country for non-Spanish speaking tourists capable of speaking English, though basic Spanish would prove useful, especially in more informal settings. Cubans enjoy talking to tourists, especially if you are staying with them in the "Casas particulares" and some knowledge of Spanish will help you understand regular Cubans' experiences.

Instead of the Spanish "Que tal?" for "How are you?", Cubans will say "Que bola?" (similar to "What's up?", generally quite informal) or "Como andas?" (literally means, "How are you walking?"). Young Cubans amongst themselves will use the word "asere" which means "buddy" but is generally used between men and is not recommended for use by women. A particularly beautiful woman will be called a "papaya".

See

Do

Buy

Money

For information specific to U.S. citizens see Americans in Cuba

There are two currencies circulating in Cuba, Cuban Pesos (CUP) and Cuban Convertible Pesos (CUC). Prior to November 2004 US dollars were in wide circulation on par with the CUC, but the government discontinued that and they are no longer used.

CUC is the currency most tourists will use in Cuba. It is how you will pay for hotels, official taxis, entry into museums, meals at restaurants, cigars, rum, etc. Conversion into CUC can be done at exchange houses (casa de cambio, or cadeca). These are located in many hotels and in other places throughout the cities. CUC are valued at 28 times the value of CUP. Tourists are permitted to import or export a maxiumum of CUP 100 or CUC 200 at any one time.

CUP are also known as local Pesos and Moneda Nacional (National money). As of Oct 2008, 1 CUC = 24 CUP. There is a limited range of goods that can be bought for local pesos, and these are transactions carried out in agricultural markets or from street vendors. Fruits, vegetables, fresh juices and snacks from street vendors are among the things CUP can buy. CUP's also buys the local cigars 'tabachos' or 'Nacionales' in local shops. these taste fair, and you get one for 1 CUP, far cheaper than what you have to pay for the exportation brands. Try them, they are OK.

Because the products that can be purchased with CUP are limited, it is not a good idea to change more than CUC 5-10 into CUP at a time, as the CUP will last for a good while.

Exchanging currency

The USD is no longer a proxy currency in Cuba, and now incurs the same 10% exchange penalty that applies to other foreign currencies. While it was once the best currency to spend in the country, this is no longer the case... note that guidebooks older than a year or two are now seriously outdated when it comes to money.

For the overwhelming majority of travelers, it is completely unnecessary to exchange your money (losing) twice. Check to see if your home currency is accepted at the Banco Metropolitano [10]. Over 75% of Cuba's visitors hold Canadian Dollars, Sterling or Euros which are perfectly acceptable. Mexican Pesos, Swiss Francs, Japanese Yen, Australian Dollars and at least four other currencies are also reportedly converted at major banks in Cuba. If you must change a large sum of home currency for another, make sure to change directly into CUCs, and research exchange rates in advance. For currencies that aren't accepted in Cuba, converting to Euros in your home country will probably be the easiest & cheapest option.

Banco Central de Cuba [11] publishes official exchange rates on its website. If you must buy Canadian Dollars or Euros first, compare retail rates from different forex vendors: the interbank rates cited by online calculators will underestimate your true exchange costs by 5-10%.

Most travel transactions and expenses are in 'pesos convertibles' or 'chavitos' (CUC$). The best rates for CUC$ are at the banks or CADECA kiosks, not resorts. There's little difference between the rates offered at Cuban airport kiosks or banks. Consider changing only what you need, because re-conversion will add another exchange cost. Also, be advised that travelers changing money on the street have been defrauded, with fake or local currency. Caveat emptor!

Changing a very small sum (USD$ 5.) into 'moneda nacional' (CUP) is useful only for theaters, cinemas, local buses, etc. Most tourists will not ever use the 'moneda nacional' on holiday. Travelers or Backpackers with a low budget can save a lot of money in food expenses if they are willing to eat Cheese Pizza and fried eggs.

Traveler's Checks

Traveler's checks drawn on American banks are not technically valid in Cuba, though many have had success cashing U.S. traveler's checks at major tourist hotels. American Express checks are difficult to cash due to the likelihood that they were purchased with U.S. dollars. For example, Swiss traveler's checks will be accepted, as long as they are in Swiss francs, even if the checks are made "in licence" of an American bank, as long as the real producer of them is non-American. Visa Traveller's cheques are accepted, though the same caveats about being drawn on an American bank apply. It's better to bring cash to Cuba; resorts accept Euros, Canadian dollars, British pounds, Swiss francs and Hong Kong Dollar currencies without any fees. If backpacking or leaving the resort areas, exchange your currency to CUCs, as foreign currency is not accepted by many locals. For U.S. dollars, they will charge a penalty of 10%, so it's better to change to Euros, Canadian dollars or Swiss francs before travelling there.

ATMs and Credit cards

ATMs are rare in Cuba, with only a handful found in Havana. Most are linked with either the Mastercard/CirrusTemplate:Fact or Visa/Plus interbank systems. U.S.-issued cards will not be accepted. Unlike some national systems, only primary accounts (typically checking) are recognized. Even if you find an ATM and meet the above criteria it still may not have sufficient cash for a large withdrawal - if refused, try again and ask for a smaller amount or ask the bank clerks for a cash advance, they can process cash advances.

Visa & Mastercard credit cards (of non-US origin) can usually be used, including for cash advances, but places that accept Visa as payment are extremely limited. Credit cards are charged in US dollars plus 11.24% (the 8% exchange difference plus a 3% fee). The best places to attempt to use a credit/Debit card for a cash withdrawal are at the state run Cadecas / Cambios - rather than banks used by Cubans, using the 'red' (company name) ATMs. Debit cards are generally not accepted, although this does vary from card to card.

As a rule of thumb: if your debit card has a PLUS or CIRRUS logo it may work. If you were able to make a purchase via internet it may work. If it is a USA bank card it won't work.

Many banks will tell you that your debit card will be accepted in Cuba when in fact it will not. Do not rely on ATMs for cash as you may be used to in other countries. Top Tip: Have enough currency or travellers cheques when you enter the country to get by, if necessary. There is a high chance you will not be able to withdraw any cash other than with credit card, which will cost you a min of 11% commission.

Other than for use at ATMs and banks, there are generally no facilities for making payments with plastic in hotels, shops and restaurants, necessitating the use of cash.

Banks

Banks often close at 3PM, and earlier on the last day of the month. Cadecas (exchange bureaus) may be open longer, especially in hotels. When going to a bank allow enough time as service is usually slow and many people may already be waiting. Foreigners may get preferred treatment in exchange for a small tip.

You must bring your passport in case you want to exchange traveler's checks or make a credit card advance, although cash can be changed without a passport. Exchange rates do vary from place to place, and some hotels do give significantly worse exchange rates than the banks.

Merchandise

As in any developing country, most of the merchandise available is designed for tourists to take back home. The biggest Cuban exports for tourists are rum, cigars, and coffee, all of which are available at government-owned stores (including the duty free store at the airport) or on the streets. For genuine merchandise, you should pay the official price at the legal stores.

Another thing Cubans do well is music such as salsa, son, and Afro-Cubano. You can purchase CDs or tapes anywhere, but paying the average cost of 20 CUC assures you of quality and supports the artists.

If you are planning to take big quantities (several boxes or more) of cigars with you, be sure you have purchased them officially from an approved shop that gives you proper purchase documentation. Foreign nationals are allowed to export up to 50 cigars (generally 25 to a box) without special permits or receipts, but the export of more requires official receipts. If you buy cigars cheap on streets and you don't have official purchase invoice then your cigars may/will be confiscated. Also, be advised that any purchase of Cuban cigars outside government-approved stores (even in resorts) has the potential to be fake, and that the "cigar factory worker who steals from the factory" does not exist in any appreciable quantities. If you find a "deal" from a street vendor, it's incredibly likely you are getting fakes, some of which may not even be made of tobacco. Always ensure, no matter where you buy, that the Cuban government origin warranty stamp is properly affixed to the cigar box. Americans are no longer allowed to bring Cuban cigars back into the U.S., regardless of their value, if they have an OFAC license, or even if they were given as a gift. It is also illegal for Americans to smoke or buy Cuban cigars anywhere in the world.

Officially you'll need permission to export paintings that are larger than 70cm/side. When you buy artwork from approved shop then they'll give you also the required document, that consists of one paper and one stamp that will be glued on back of your painting. Serial numbers on the stamp and paper must match. Cost of the document is about CUC 2-3. In reality, it is possible that no one will be interested in your paintings.

Medical Tourism

Cuba has long been a popular Medical Tourism destination for patients worldwide that seek high quality medical care at low costs. According to the Association of Caribbean States, nearly 20,000 international patients visited Cuba in 2006 for medical care. Cuba is especially attractive to many Latin American and North American patients given its easy proximity and relaxing environment.

A wide range of medical treatments are provided including joint replacement, cancer treatment, eye surgery, cosmetic surgery and addictions rehabilitation. Costs are about 60 to 80 percent less than U.S. costs. For example, Choice Medical Services [12] a health tourism provider, provides a hip replacement at leading Cuban hospitals for US$5845

Eat

Being that all restaurants are owned by the government and run by underpaid employees, the food in Cuba is notoriously bland. If you are expecting the fiery pepperpot spiciness found on some of the other Caribbean islands, consider that the national dish in Cuba is rice and beans (moros y cristianos). A popular saying goes that the best Cuban food can be found in the United States. Within Cuba, the best food will generally be found in your casa particular or in paladares (locally owned restaurants in private homes).

Black beans are a main staple in Cuban households. Cubans eat mainly pork and chicken for meat. Beef and lobster are controlled by the state, and therefore illegal to sell outside of state owned hotels and restaurants, however special lobster lunch/supper offers are plentiful for tourists. You may see turtle on menus in Paladares, but be aware that they are endangered and eating them is illegal.

Paladares are plentiful, even in the smaller towns. Seating is often limited, so you may need to arrive when they open, usually around 5 or 6PM. If you are staying in a casa particular ask your host for recommendations, as the quality of the food can vary substantially between paladares. Only eat in ones that have a printed menu with prices, otherwise you are very likely to pay two to three times as much as you should. That said, several have taken to printing two different menus, one with local prices and one with foreigner prices. Eating in paladares is perfectly legal, but be aware that if you are taken there by a Cuban, you may be charged extra in order to cover commission of the person who brought you. A supper will cost around 7 to 10 CUC per person.

Eating in state owned hotels and restaurants is significantly more expensive and compares with prices in many first world countries. An average supper with soup, dessert and a glass or two of wine could easily set you back 20 to 30 CUC per person. Note that in these establishments, the vast majority of the employees' income would come from tips (their monthly salary often being less than the cost of one meal), making it a friendly and welcome gesture to tip liberally for good service.

It is difficult to find any restaurants serving breakfast in Cuba outside of resorts; most casas particulares will serve their guests a large breakfast for around 4 CUC per person if requested.

A tasty serving of rice, vegetables, plantains, and pork or beef (called a cajita ["little box" in English]) is an attractive and affordable option, and are generally sold for around US$1 out of people's homes.

You can also find small street vendors selling a variety of foods, typically sandwiches and pizzas for between 2 and 12 CUP. The quality varies from vendor to vendor so when you find a good one take note. Many of these stores are run from people's living rooms, and buying from them is a good way to help provide some extra income to a Cuban family. While these meals are satisfying and cheap, be warned that long lines are common and the vendors are rarely in any rush to see everyone fed quickly.

Drink

Cuban national cocktails include the Cuba Libre (rum and cola) and the Mojito (rum, lime, sugar, mint leaves, club soda and ice).

If you request a rum in a small country restaurant do not be surprised if it is only available by the bottle. Havana Club is the national brand and the most popular. Expect to pay $4 for three year old white rum or $8 for seven year old dark rum.

Cristal is a light beer and is available in "dollar" stores where Cubans with CUCs and visitors may shop. Cubans prefer the Bucanero Fuerte, which at 5.5% alcohol is a strong (hence the "fuerte") darker beer. Both Cristal and Bucanero are brewed by a joint venture with Labatts of Canada, whose beer is the only Cuban beer sold in CUC. A stronger version, Bucanero Max is also available - primarily available in Havana.

There are also smaller brews, not available everywhere, such as Hatuey and Corona del Mar. These are sold in CUP.

Sleep

If you want to experience something of the real life of Cubans, the best places to stay are casas particulares (private houses licensed to offer lodging services to foreigners). They are cheaper than hotels (average CUC 20/room) and the food (breakfast CUC 3-4, dinner CUC 7-10) is almost always better than you would get in a hotel. Casas particulares are plentiful even in small towns; they are somewhat more expensive in Havana than elsewhere. Note that any service offered by a casa particular other than accommodation, such as driving you to the bus station, will be added to your bill, regardless of whether this is stated up front. Items such as bottled water supplied with your meal will also have a charge. Always make sure that you talk to the owner about what things will cost when you arrive to avoid unpleasant surprises later. These houses are under a lot of restrictions by the government, so make sure that you are staying at a legal "casa". A legal house will have a sticker on the front door (often a blue sign on a white background), you will notice these as you walk past houses. Upon arrival, the houseowner will need to take down your passport details and how long you will be staying for. Some Cubans do offer illegal accommodation and although they are cheaper, the quality of the food and service is generally lower. If found, the Cubans will risk a large fine and it is best to avoid illegal casas completely. If travelling around the island, it is recommended to ask the casa owners if they have friends or family in the city you are going to. There is a network of casas and the family will gladly organise for you to be met by their friends off the bus at your next destination.

If travelling by bus, you will be accosted by jineteros (hustlers) trying to lead you to a casa, where they will get a commission and you will be charged the extra. For the best rates, arrange your accommodation in advance, either by asking your host to recommend someone or by using a casa particular association. Some will let you book accommodation over the internet before your trip, and will go out of their way to arrange accommodation for you while you are there.

Most small cities and larger towns have at least one state-run hotel, which is often in a restored colonial building. The prices range from around CUC 25 to CUC 100, depending on what you are getting. Resorts and high-end Havana hotels can be significantly more expensive.

Cubans hosting foreigners for free is technically illegal and risk a large fine if caught. Some will bend the rules, but be cautious if you choose to take up the offer (e.g. don't walk out the front door if you see a police car nearby, especially if you look obviously foreign).

Learn

The University of Havana [13] offers both long and short-term Spanish courses. If you do chose to study at the university, try and see if you can obtain a student "carne" which will enable you to benefit from the same advantages as Cuban students (museums at a 25th of the price, entrance to nightclubs full of mostly Cubans)>

Cuban museums are plentiful, frequently open, and usually charge only one or two CUC for admission. You may get a guided tour from one of the staff members; even if you do not speak Spanish, this can be useful. They will generally make you check your bags, and charge a small fee for the privilege of taking pictures inside.

Work

The average official salary for Cubans is about US$15 per month. Non-Cubans can only obtain a business/work visa or a work permit through a Cuban business or a foreign business registered in Cuba. Business visas are generally for up to three months. Work permits are renewable annually.

Stay safe

Cuba is generally a very safe country; strict and prominent policing, combined with neighborhood watch style-programs keep the streets safe from violent crime. Nonetheless, a certain degree of common-sense and caution is advisable, especially in major cities. Visitors should avoid coming to the attention of the Cuban police and security services.

Drug laws can be draconian and their implementation unpredictable. The same may be said about the laws concerning prostitution. The importation, possession or production of pornography is strictly prohibited. It is not uncommon to see a dog jogging on the luggage carousel sniffing arriving luggage, especially when arriving from countries prone to drug-trafficking, so be sure to lock and/or wrap your luggage to avoid any problems in this regard.

Tourists are generally advised not to involve themselves in the following three areas: politics, drugs, or pornography/prostitution. It should be noted however that Cuba is not altogether totalitarian, and usually mild comments concerning the regime will not lead to arrest or other penalties. In fact, many employees and locals will often openly agree with the criticisms, especially away from the major cities. That being said, there is very little tolerance amongst the authorities for any comments made against the Revolution, Fidel, Che, etc., and an extensive network of informers exist who aren't above turning in neighbors who espouse politically unsound beliefs. As such, it is advisable not to make any such comments.

As far as women are concerned, they will receive a lot of attention from men, especially away from the more touristy centre of Havana. Avoiding cleavage and short skirts will lessen the attention, although by no means stop it. Do not get annoyed by the whistles or hissing sounds, as Cuban women often acknowledge and welcome the attention. Acknowledging it too enthusiastically however will probably encourage the men though and is best avoided.

Scams

A few well established scams exist:

  • Real-looking discount cigars of dubious authenticity being offered by street touts. Quite often though these are indeed genuine articles which have been stolen or collected over a long period of time by cigar workers and are sold at substantial discount on legal and taxed cigars. If you are unable to distinguish genuine cigars then you should only buy from the official cigar dealers. The best people to buy untaxed (illegal but genuine) cigars from tend to be hotel doormen who will not be offended if asked "if they know where you can get cheap cigars" and may lead you to a room in the hotel used for this purpose. If buying untaxed cigars you should not pay more than say CUC 50 for a box of say 25 Esplendidos (around ten times cheaper than taxed cigars a rule of thumb). Be careful that you see the box you are buying open to prove there are in fact cigars in it. Also often stickers are included to allow you to seal the box as if it had been taxed. There is a risk that customs will confiscate these on exit, but for less than 50 cigars it is very unlikely. If carrying more then they should be split between the members of your party. Since the activity of selling untaxed cigars stolen or collection from the factory is illegal and the locals are often very short of money outside the main tourist season it is possible to haggle the prices very low, but since a typical salary for a hotel worker may be the equivalent of USD 20 per month it may seem unfair.
  • "Friendly" locals inviting tourists to bars for a drink (normally a Mojito) or to a restaurant; the tourist will be charged two to three times the normal price, and the spoils split between the establishment and the "friend".
  • Short-changing in bars or taxis or giving national pesos (CUP) in change for convertible pesos (CUC). Or, offering to swap a 1 peso for a coin apparently of equal value with a picture of Che Guevara (the swap is of a CUC for CUP which is worth about 20 times less).
  • Water is often sold around tourist areas. Sometimes these bottles have been filled with local tap water and re-sealed (which can be poisonous). You can usually see this tampering on the bottle, but not always, in any case tap water will taste markedly different to bottled water and should be avoided in all cases. If in doubt you should discard the water.
  • Locals offer to swap money at a 'local bank' where the natives can get the best rates and ask you to remain outside whilst they do the deal as your presence would drive the rate up. If you give them your money you will never see them again.
  • Credit cards scams are common and accordingly money should only be withdrawn in reputable hotels or banks. Ideally carry cash with you, USD, EUR and GBP are almost universally accepted (in order of popularity) despite being illegal to spend.

In Havana it is important to always be careful when using money. When taking a taxi, ask someone familiar with the system what the approximate fare should be, as many drivers will try to set an artificially high fare before departing. If in doubt, insist that they use the meter. You can almost be sure that any predetermined fare from the airport is at least 5-10 CUC higher than it should be - insist on the meter.

Shop assistants have been known not to give change and go on serving the next customer, assuming the tourist will not be able to speak enough Spanish to question the matter. In addition, some ambiguity exists between whether or not published prices are in CUC or CUP, and many vendors will take CUC when CUP is due and pocket the difference without telling you of your mistake. If in doubt, observe what the other customers are doing before making your purchase.

Credit card scams are common. Do not let your credit card out of your hands, and watch as the salesperson passes the card in the machine. If anything seems strange, DO NOT SIGN! Merchants in small shops may take your card to an adjacent bank counter and use it to take out a cash advance. Look closely at your receipts, if the receipt indicates 'Venta' and a dollar or CUC amount, this means that is has been passed as a cash advance (which will be kept by the dishonest employees). Credit card facilities are however generally so limited to non-existent in shops that it is customary and more practical to just pay with cash.

Often, real products such as rum and cigars may be switched by employees for fake ones which are under the counter or in a storeroom.

Jineteros are a problem in more hidden areas of larger cities, and will try to sell tourists anything from restaurants to cigars to drugs. Note that this type of soliciation is illegal in Cuba and most will leave you alone if you ignore them or politely say no for fear of police attention. If you do find yourself in a situation with a more relentless jinetero, tell them that you have been in the country for several weeks, that you are a student at the university or that you are from a third-world country (which you could pass as a citizen of: if you're white, Brazil usually works since it's a non-Spanish speaking country. I've also tried Russia) and they will probably leave you alone. Many rely on tourists with who are unfamiliar with the system and comparatively rich, so ideally you should try to make an impression otherwise.

Stay healthy

Cuba is considered very healthy except for the water; even many Cubans boil their water. That said, some travellers drink untreated water without ill effect. The best solution is bottled water and lots of it, especially for visitors who are not used to the 30+°C/85+°F temperatures. Bottled water (agua embotellada) is easily found and costs between .65 and 2 CUC for a 1.5L bottle, depending on the shop. It should be noted that the mineral count (total dissolved solids) of bottled water is quite high compared to elsewhere in the world, so if you are planning to visit Cuba for an extended period of time (e.g. as student or on work permit), it might be a useful idea to bring a small jug/sports bottle water filter with a few cartridges along to further purify the water.

Cuban milk is usually unpasteurised, and can make visitors sick. Additionally, tourists should be wary of vegetables washed in tap water. Despite the warnings, most Cuban food is safe to eat and you do not need to be paranoid.

The island is tropical and thus the host to a number of diseases. Some recommend an aggressive program of inoculations when planning a trip to Cuba, but most travellers come with little or none. Hepatitis B and Tetanus shots are recommended by most travel clinics. Hepatitis B is generally spread by direct blood or sexual contact, the innoculation course requires three injections over several weeks, followed by a blood test to determine if its actually worked, shorter courses are available. (Interestingly the hepatitis B vaccine is actually produced in Cuba for world-wide use). Generally tetanus immunisation is more important, tetanus is a risk with any wound or cut especially in a dirty contaminated wound.

HIV/AIDS infection is less than 0.1%, however as always, you should exercise care and make sure you or your partner wears a condom should you become sexually active while in Cuba.

Cuba has one of the highest number of doctors available per capita in the world (around one doctor for every 170 people), making doctors readily accessible throughout most of the island. Your hotel reception should be able to point you to the closest doctor. (So plentiful in fact are doctors in Cuba, that it is not uncommon to see doctors selling paintings, books or other artwork to tourists at the flea market to make money in what must be plenty of idle time.)

Finding medication is however often difficult. It is highly recommended to stock up on off-the-shelf medication before heading to Cuba, as pharmacies lack many medications that westerners might expect to find, such as aspirin, immodium and diarrhoea relief medication. Do not attempt to import psychoactive drugs into Cuba. Havana also features a clinic (and emergency room) for foreigners, which offers extremely prompt service.

Toiletries such as shampoo, conditioner, razors, tampons and condoms are also hard to come across and expensive so stock up before you leave.


Police, Fire and Medical contact numbers

The emergency number in Cuba is: 106.

Respect

Cubans are generally friendly and helpful people. Keep in mind that they make about US$15 a month; if they can help you, they probably will, but they may expect you to return the favor. If you are invited into a Cuban's home for supper, take the invitation. You will really be treated like a guest of honor. It is a great way to get a feel for the culture. Of course, ordinary Cubans are not permitted to host this type of event, but it goes on as a matter of course.

One way to help local Cubans is by staying in casas particulares and eating in paladares. While free enterprise is usually banned, several years ago the government began selling expensive licenses to individuals wishing to open up rooms for rent in their houses, or set up a few tables on their porch and cook out of their kitchens. Not only are the licenses very expensive but the fees must be paid monthly regardless of income, leaving those less fortunate the possibility of actually losing money. Not only is it more interesting to stay with locals and eat in their homes, you're actually directly benefiting them in one of the few ways possible.

Do not push Cubans into a discussion of political issues, as this could have serious repercussions on you and the person you are talking to.

Traditionally Cuba is Catholic, but the government has often cracked down on shows of faith. Recently, however, it is less frowned upon since Pope John Paul II's visit, and there are more important issues to deal with. Other religions in Cuba are hybrid religions, mixing elements of Catholicism with others of traditional African religions. The most common one is called "Santeria" and their priests can be recognised by the full white regalia with bead necklaces that they wear. Women going through the process to become priests are not allowed (amongst other things) to touch other people, so if your casa owner is distant and dressed all in white, do not be too surprised. There are many museums in Cuba (especially in the Southern cities like Santiago de Cuba) which depict the history and traditions of Santeria.

Contact

Cuba is, by design, one of the most expensive countries to communicate in. Incoming phonecalls to Cuba cost about €1 / minute, even through services like Skype. Outgoing calls from Cuba are similarly expensive, and can be as high as €5 per minute for making international when roaming with your cellphone from overseas. Having internet access at your house is illegal, though illegal connections (usually through a modem set up at a school or workplace) can be obtained for about 30 CUC per month.

In many cities the only way for tourists to access the internet is through the government's communications centers. Look for buildings bearing the name "ETECSA", which stands for Empresa de Telecomunicaciones de Cuba S.A. ETECSA also has internet stations in some of the larger government hotels and resorts.

The connection speed is comparable to analog dial-up speed in Havana or slower in smaller locations, at a cost of 6 CUC / hour.

This is payable by purchasing a prepaid scratch card with a PIN code granting you access for one hour. The same card can be used throughout the country at any ETECSA terminal, allowing you to disconnect after your session and use the remaining time on the card further at the next hotel/city you go to.

WI-FI in hotels and restaurants is certainly uncommon if not non-existent and tourists should not rely on this being available when planning their means of communication.

Phone

The country code for Cuba is 53.

The emergency number is 116. The information number is 113.

GSM cell phones will work in Cuba (900 MHz).

Cellphones can be rented at several stores in Havana, including one in the airport. The rates are 9 CUC per day (6 CUC for the phone and 3 CUC for the SIM card), plus about 36 cents a minute for prepaid cards. If you bring an unlocked GSM phone operating at 900 MHz (or quad-band world phone) you can buy a SIM card for 111 CUC, plus your prepaid minutes. If you're staying two weeks or more it makes sense to bring a cheap phone, buy a SIM card and prepaid minutes, then give the phone to a Cuban friend when you leave. Cellphones are among the most desired items for Cubans (bring a case for the phone too, Cubans are very fussy about keeping their phones scratch-free). You will have to go to a cellphone store with your friend and sign a paper to give the phone to your friend. Don't give your friend an unlimited plan that charges to your credit card!

News

  • Granma has a daily [14] edition and an international [15] version.
  • Juventud Rebelde, [16].
  • Cuba Vision, [17] is the national television station.
  • Radio Reloj, [18] broadcasts news 24 hours and states the time every minute on the minute — dos cuarenta y dos minutos...
  • Radio Rebelde, [19], another news radio station.
  • Cuba Holiday News, [20], online news channel, with selected news for people interested on travelling to Cuba.
  • Havana Times, [21], Photos, News Briefs and Features from Havana, Cuba.

Most of the radio stations are available live online [22].

Television

If you're staying at a hotel or casa particular, it's likely there will be a television, and watching Cuban television is a good place to observe Cuba's unique mix of vibrant culture, sports and controversial politics.

The Cuban telenovelas are one of the state's key instruments for addressing sexual taboos and educating young people about AIDS, for example. The locally produced cartoons are the most interesting and uniquely Cuban. They range from abstract and artsy to informative to entertaining.

The most famous of the genre is the children's program Elpidio Valdés, which chronicles the adventures of a band of rebels in the 19th century revolt against the Spanish. The mix of cartoon slapstick humor and images of violent revolution (dashing revolutionaries stealing rifles, blowing up Spanish forts, and sticking pistols into the mouths of goofy Spanish generals) in a program geared at children is simultaneously delightful and disturbing.

One of the channels is called the "Educational Channel" (Canal Educativo) and its purpose is to teach Cubans subjects like Mathematics and Grammar through the television.



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